Counsellor

2 weeks ago

Ipswich, United Kingdom St Elizabeth Hospice Full time

JOB SUMMARY To provide an emotional support and counselling service for patients and their families requiring specialist palliative care. To work alongside a multi-disciplinary team (MDT) for the community, community care units, outpatients and those using in-patient specialist palliative care beds. To provide bereavement counselling. To support the work of the LivingGrief bereavement hub.

PROFESSIONAL RESPONSIBILITIES To work jointly within the MDT to provide emotional support to patients, relatives and carers of all ages in various settings outpatients, community, inpatient beds and community care unit locations. To provide counselling support on a 1:1 basis, online or the telephone where appropriate. To appropriately manage referrals to the service, prioritising responses against urgency and need. To work as part of the team staffing the Emotional Wellbeing Enquiry Line providing telephone support, managing telephone enquiries, triaging and organising referrals.

To establish person centered goals and evaluate intervention. To maintain the standards of professional accountability in practice as determined by the relevant professional bodies. To hold a caseload for patients and their families. To coordinate ongoing care, where needed and to communicate with the rest of the hospice team and other professionals, as required.

To assist with bereavement support groups as needed. To maintain up to date and comprehensive treatment records. To maintain an awareness of both individual and corporate needs of patients and their families and participate in family meetings when necessary. To provide follow-up bereavement support where appropriate.

To participate in regular supervision to meet professional regulations. To support the team in the development of the East Suffolk LivingGrief Bereavement Co-ordination Hub. To maintain a working knowledge of local bereavement support to ensure adequate follow up care for relatives where appropriate. To support volunteers and/or students working with the Emotional Wellbeing Team.

PERSONAL DEVELOPMENT To devise with the Emotional Wellbeing Team leader a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills. PERSONNEL RESPONSIBILITIES To recognise indications of staff stress and to facilitate staff support. To participate in the induction of all new staff, as required.

As requested, to participate in professional placements. To participate in the recruitment of staff as requested. To act as a Link role to volunteers. EDUCATIONAL RESPONSIBILITIES To participate in the Hospice education programmes.

To give feedback from attended education programmes/study days to the MDT. To maintain awareness of research and relevant findings and in conjunction with the MDT, work towards these being applied to practice. To promote good practice in palliative care in the community through professional networking and initiating specialist training programmes where appropriate. ORGANISATIONAL RESPONSIBILITIES To work at all times within the policies of the Hospice and national professional guidelines at all times.

To uphold the hospice and individual team values at all times. To ensure effective use of resources. To participate in relevant activities which promote the Hospice as requested. To respect at all times the confidentiality of information covering patients, staff and Volunteers.

To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice. To promote the Hospice Philosophy of Care towards patients, relatives and visitors. Because of the special nature of the Hospice and its work the postholder may on occasion be asked to undertake other duties to help maintain our high standard of care. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTION WITH THE POSTHOLDER.

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