Aftersales Contact Centre Advisor

2 weeks ago

Chiswick, United Kingdom BMW Group Retail Full time

Berry Chiswick is looking for a full-time Contact Centre Advisor.

**Your role**

Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken.

As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the BMW Group service departments.

**Your profile**

As a customer contact executive, you will have proven experience in customer service with an ability to collate customer knowledge and anticipate their needs. You will be a proactive communicator with our management and retailer teams, innovative in your approach to creating optimal experiences and someone who will use their initiative to deliver outstanding service to the customer. Excellent organisational and preparation skills are required for this role, coupled with a genuine passion for detail.

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive

**Retailer**

Berry Chiswick

**Location**

Berry Chiswick

**Salary**

Competitive

**Starts**

03 Apr 2023

**Closes**

05 May 2023

**Brand**

BMW

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Sales / Customer Service

  • Aftersales Contact Centre Advisor Chiswick

    4 weeks ago

    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a full-time Contact Centre Advisor. **Your role** Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be...

  • Contact Centre Advisor

    4 weeks ago

    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a full-time Contact Centre Advisor. **Your role** Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be...

  • Loyalty Advisor

    4 weeks ago

    Chiswick, United Kingdom BMW Group Retail Full time

    Berry Chiswick is looking for a Loyalty Advisor. **Your role** As a Loyalty Advisor for Berry Group, you’ll have the exciting opportunity of working across both BMW & MINI with the aim of keeping our customers loyal to a fantastic brand. Working within a friendly team, you’ll be responsible for contacting your own segment of customers at crucial...

  • Customer Loyalty Advisor

    4 weeks ago

    Chiswick, United Kingdom Berry BMW Full time

    Berry Chiswick is looking for a Loyalty Advisor. **Your role** As a Loyalty Advisor for Berry Group, you’ll have the exciting opportunity of working across both BMW & MINI with the aim of keeping our customers loyal to a fantastic brand. Working within a friendly team, you’ll be responsible for contacting your own segment of customers at crucial...

  • Customer Experience Advisor

    4 weeks ago

    Chiswick, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! This is an exciting permanent opportunity as a Customer Experience Advisor to join our Customer Relations Team. What you’ll be doing The jobholder will be acting as the first point of contact for BSI Customers to maintain and increase revenue through the sales of subscriptions and British, European,...