Customer Service Support Assistant
3 days ago
Are you looking for an entry level customer service support assistant role?
The role:
To provide support to their busy Customer Service Team, including some general administration and regular telephone and electronic communication with the Companys distribution carriers and customers.
Main Responsibilities:
Chase up and resolve any delivery problems with the Companys distribution carriers to ensure a fast and efficient delivery of goods.
Claim costs back from carriers in cases of late delivery or lost parcels.
Pack and dispatch Company brochure packs to new customers to assist in acquiring new business.
Check daily reports from carriers and resolve any issues that may be on the reports to facilitate deliveries.
Arrange collections of goods for return using the internet to ensure they are dispatched accordingly.
Cover for absence on errand tasks such as franking/sorting the mail, delivering the banking etc.
Support the marketing department with certain duties, when necessary, for example collecting items from designers.
Knowledge, skills and experience required
Essential
Confident communication skills.
A full and clean driving licence
Hours: F/T Monday to Friday, office based
Salary GBP19000-GBP20000 + benefits
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