Head of Rooms

3 months ago

Edinburgh, United Kingdom The Hoxton Full time

**The Hoxton, Edinburgh**

We can’t wait to open our first UK hotel outside of London and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an experienced **Head of Rooms** to join our team and play a crucial part in successfully launching our brand in this new neighbourhood.

The Hox in Edinburgh will boast 212 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment - our unique meetings and events concept.

Reporting to the General Manager, you’ll be responsible for the overall management of our Front Office, Maintenance and Housekeeping teams to ultimately ensure our guests are having a great and unique experience with us.

**What's in it for you...**
- The opportunity to work with an exciting new hospitality concept in Edinburgh and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us).
- A competitive package and plenty of opportunity for development.

**What you’ll do**
- To take overall responsibility for the management of the Housekeeping, Maintenance and Front Office teams, ensuring guests are well cared for and guest expectations are exceeded.
- To ensure that all hotel standard operating procedures are trained and adhered to.
- To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
- To own all quality evaluation processes and strive to improve all qualitative metrics.
- To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
- To pro-actively identify opportunities to improve and enhance processes and procedures across Housekeeping, Maintenance and Front Office.
- Responsible for the accurate completion of all People documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
- To coach and develop the team, ensuring that they are well motivated and informed.
- To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
- To be ultimately accountable for delivering projects that involve Housekeeping, Maintenance and Front Office teams.
- To pro-actively project manage any changes in policies and procedures for Housekeeping, Maintenance and Front Office.
- To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- To ensure all health and safety procedures and policies are adhered to at all times.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

**What we’re looking for**
- You are an experienced, commercially savvy operator and have prior experience in a similar role.
- You are comfortable with the strategic as well as day to day detail.
- You have a high level of verbal and written communication skills, and computer skills.
- You have experience of Micros Fidelio Opera, and KnowCross.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
- Passion for hospitality - you’re all about creating memorable experiences for others, be they guests or colleagues.
- You’re looking for a place where you can be you, no clones in suits for us.
- You’re not precious; we all leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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