Onboarding Specialist

3 weeks ago


South East, United Kingdom Blue Eskimo Full time

**An outstanding opportunity to join a rapidly growing, cutting-edge organisation in the learning tech space They are looking for an Onboarding Specialist to lead their clients through the onboarding journey, ensuring support and guidance throughout the process. Based in London/Cambridge 1-2 days per week.**:
**Responsibilities**:

- Ensure a smooth and strategic onboarding process to multiple clients simultaneously
- Lead the entire onboarding process for new customers ensuring clients roll out the platform as smoothly as possible
- Develop healthy relationships, building trust and transparency, enabling you to act as a partner and guide them through the onboarding process
- Enhance & deliver customer training to enable clients to undergo these tasks themselves moving forward
- Liaise with the Account team and Customer Success team to analyse customer needs to help deliver the best solution possible
- Provide support and guidance on technical and non-technical related questions

**Skills**:

- Personable with the ability to build rapport and strong trusted relationships
- Strong communication skills and enjoys understanding and solving problems
- Adaptable to change and enjoy frequent feedback
- Thrive in fast-paced, start-up environments

**Experience**:

- Minimum of 1-2 years experience in a similar customer onboarding position
- Previous experience managing multiple projects simultaneously
- Experience working within the eLearning or EdTech industry

**Education**:

- Certifications in relevant areas are desirable



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