Receptionist

2 weeks ago

Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

We are currently looking for a highly motivated receptionist to provide a first class patient focused service within our Pre-Operative Assessment Clinic.

If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.

We are looking for an individual who will share the core values of Cardiff and Vale University Health Board:

- We care about the people we serve and the people we work with;
- We trust one another;
- We respect each other;
- We take personal responsibility;
- We treat people with kindness;
- We act with integrity

Main duties consist of being the first point of contact for the service via our Reception area. This will include both meeting and greeting people accessing the service for their outpatient appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.

You will be required to manage a busy telephone system and input/process HSQ/surgical referrals that are sent into the service from other departments and brought to clinic following an outpatient appointment by patients. Also ensuring that the clinic's appointments are booked ensuring clinics are fully utilised. You will also be required to provide admin support to other areas of service and action any administrative tasks that are sent in daily to the Pre-Operative Assessment Team.

Team work and flexibility to the role is paramount as POAC is and continues to be an evolving service.

Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

1. Providing a reception service for POAC and undertaking clerical duties as required.
2. To answer all telephone calls in a timely manner, dealing with the requests of the caller and directing them to the most appropriate areas of the unit, politely and effectively.
3. To be responsible for notifying patients when operation lists are cancelled.
4. To be responsible for taking patient cancellations regarding Pre-Operative assessment appointments and Anaesthetic clinics and action them on the IT systems.
5. To meet and greet patients politely that arrive for pre assessment, Anaesthetic appointments and surgery within the unit.
6. To check patient demographics details on PMS and obtaining the correct information and amend if necessary on both systems.
7. To assist those patients who have difficulty in completing health questionnaires required for Pre-Operative assessment.
8. Responsible for photocopying requirements as and when requested. Ensuring that the supply of patient E-Ido leaflets is well stocked and replenished as and when required.
9. To ensure that post delivered is distributed to the addressee
10. Uniform is provided and must be worn correctly and appropriately as per uniform policy.
11. To book/ cancel Pre-Operative assessment appointments and ensure that all the appointment are recorded on PMS. Patient are to be added to the Waiting List if this had not already been completed to ensure traceability..
12. Ensure all relevant paperwork is completed in advance of the patient’s appointments.
13. To take patients in wheelchairs to the discharge lounge in concourse as and when required.
14. Answering telephone queries, dealing with them if appropriate

  • Dental Receptionist

    3 days ago

    Cardiff, United Kingdom Cyncoed Dental Practice Full time

    We are looking for an experienced dental receptionist to join our small and friendly team due to the practice expanding. Cyncoed dental is predominantly a private practice in the heart of Cyncoed Village, North Cardiff. Must have experience working as a Dental Receptionist. Experience with SOE Exact is essential. **Job Types**: Full-time,...

  • Receptionist

    1 day ago

    Cardiff, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist Receptionist Vale Hospital | Reception | Permanent | Part Time £10.04 per hour 7.5 hours per week (Saturday Position) As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re...

  • Receptionist

    11 hours ago

    Cardiff, United Kingdom ACT Training Ltd Full time

    Closing Date: 20/01/2023 Location/Division: Ocean Park House, Cardiff **Receptionist - JGW plus Advancement Opportunity** **Contract term: Temporary, part-time** **Hours: 16 hours** **Location: ACT Head Office, Cardiff** **Salary: National Living Wage** **If you would like to work for an organisation that holds 3-star accreditation with Best Companies...

  • Receptionist

    6 days ago

    Cardiff, United Kingdom Page Personnel Full time

    Temporary to permanent opportunity - Central Cardiff location **About Our Client**: The firm has experienced exponential growth over the last 3 years, head count has increased from 128 to 207 and plans are to increase by 45 within the next 12 months. The organisation is a people led business that encourages progression, development and open ideas. The...

  • Receptionist/showroom Host

    10 hours ago

    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Job Title: Receptionist/Showroom Host** **Location: Cardiff** **Salary/Hourly Rate: £9.50** **Hours: Monday 21/11 8:00am - 6:00pm** **Temporary** **TEM630** Our client is looking for a Receptionist/Showroom Host to join their busy team in Cardiff. **Essential**: Previous reception experience **Responsibilities**: Answering the telephone General...

  • Receptionist Administrator

    7 days ago

    Cardiff, United Kingdom Adecco Full time

    Adecco Cardiff are recruiting for Receptionist Administration position based in Cardiff City Centre. This is a permanent role working **Monday to Friday 9am to 5pm** with a**salary of £19,443.61 per annum.** **Responsibilities**: - Provide front of house and reception services for the office - Operating the switchboard - Telephone enquiries (internal &...

  • Receptionist 13611827

    1 day ago

    Cardiff, United Kingdom Multi Trades Recruitment Limited Full time

    Multi Trades Recruitment are looking for a receptionist to start immediately in Cardiff. **About the role** - Working on a hospital reception as the first point of contact for staff and visitors when they enter - Answering incoming calls and transferring them to the relevant department should you need to - Directing visitors to the relevant department -...

  • Showroom Host/receptionist

    7 days ago

    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Job title: Showroom Host/Receptionist** **Various locations: Cardiff, Newport and Swansea** **Salary/Hourly Rate: £10.42** **Hours: Various hours, weekend availability** **Temporary roles** **TEM893** Our client is looking for a Showroom Host / Receptionist to cover for their showroom. **Responsibilities**: - Previous Reception experience - Excellent...

  • Showroom Host/receptionist

    2 days ago

    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Showroom Host/Receptionist** **Cardiff** **£10.42 per hour** **Temporary for the whole of August** **Start date: Friday 4th August at 10:00am** **TEM1047** Our client is looking for a Receptionist / Showroom Host cover for their showroom in Cardiff throughout the whole of August. **Essential**: - **Must be available throughout all of August**: -...

  • Receptionist

    6 days ago

    Cardiff, United Kingdom Page Personnel - UK Full time

    Temporary to permanent opportunity - Central Cardiff location **About Our Client**: The firm has experienced exponential growth over the last 3 years, head count has increased from 128 to 207 and plans are to increase by 45 within the next 12 months. The organisation is a people led business that encourages progression, development and open ideas. The...

  • Receptionist

    2 days ago

    Cardiff, United Kingdom LG Williams & Prichard Full time

    **Responsibilities will include**: - Dealing with telephone calls. - Greetings clients and other visitors. - Managing meeting rooms diaries and appointments. - Other general administration as required. - Incoming and outgoing postal duties - Previous receptionist experience - Excellent organisational skills - Ability to work within a team - Strong...

  • Front of House Dental Receptionist

    3 days ago

    Cardiff, United Kingdom Rhiwbina Dental Surgery Ltd Full time

    Front of House Dental Receptionist Rhiwbina Dental are looking to expand our fantastic team with the addition of a dynamic and pro-active individual who prides themselves on customer care and satisfaction. Our reception team play a vital role in the successful running of the practice, as they are usually the first members of the team that patients will...

  • Medical Receptionist

    7 days ago

    Cardiff, United Kingdom Greenmount Surgery Full time

    We have added the job description for Medical receptionist as an attachment please see attached file

  • Dental Receptionist

    2 days ago

    Cardiff, United Kingdom Family Dental Care Full time

    Family Dental Care have a vacancy for a full/part time experienced dental receptionist. We require an individual who is enthusiastic and pro active to join our friendly team. Essential qualities that is required to fulfil the role of dental receptionist - Professional and presentable - Good computer literacy and typing skills - Worked with R4 dental...

  • Receptionist

    7 days ago

    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Receptionist** **Location: Cardiff** **Hourly rate: £10.46** **Hours: 6:15am - 8:30pm** **Monday - Friday generally, with occasional weekends** **Temporary role, 6 weeks (possibly longer)** **TEM911** **Essential**: - Flexible with hours - Front of house experience - Confident telephone manner - Excellent IT skills - Highly organised - Ability to...

  • Showroom Host/receptionist New

    7 days ago

    Cardiff, United Kingdom St David Recruitment Services Full time

    **Job title: Showroom Host/Receptionist** **Various locations: Cardiff, Newport and Swansea** **Salary/Hourly Rate: £10.42** **Hours: Various hours, weekend availability** **Temporary roles** **TEM893** Our client is looking for a Showroom Host / Receptionist to cover for their showroom. **Responsibilities**: - Previous Reception experience -...

  • Receptionist/showroom Host New

    11 hours ago

    Cardiff, United Kingdom St David Recruitment Services Full time

    **Job Title: Receptionist/Showroom Host** **Location: Cardiff** **Salary/Hourly Rate: £9.50** **Hours: 8:00AM - 5:00PM** **Temporary - various hours through June, July and August** **TEM836** Our client is looking for Receptionist / Showroom Host cover for their showroom in Newport. **Responsibilities**: Previous Reception experience Excellent customer...

  • Welsh Speaking Receptionist

    1 week ago

    Cardiff, United Kingdom Brook Street UK Full time

    Welsh Speaking ReceptionistWe are looking for a fluent Welsh speaker to work for one of our fantastic clients in Cardiff. This is a full-time temporary position working 37.5 hours Monday - Friday with a degree of flexibility and will last for a minimum of three months. There is an immediate start availablePlease note fluency in Welsh is essential for this...

  • Welsh Speaking Receptionist

    5 days ago

    Cardiff, United Kingdom Brook Street UK Full time

    Welsh Speaking ReceptionistWe are looking for a fluent Welsh speaker to work for one of our fantastic clients in Cardiff. This is a full-time temporary position working 37.5 hours Monday - Friday with a degree of flexibility and will last for a minimum of three months. There is an immediate start availablePlease note fluency in Welsh is essential for this...

  • Receptionist/showroom Host New

    6 days ago

    Cardiff, United Kingdom St David Recruitment Services Full time

    **Job Title: Receptionist/Showroom Host** **Location: Cardiff** **Salary/Hourly Rate: £9.50** **Hours: 8:00AM- 6:30PM Monday - Saturday and 11:00am -5:00pm Sunday** **Temporary** **TEM846** Our client is looking for Receptionist / Showroom Host cover for their showroom in Cardiff. They are looking for someone on a temporary basis until they recruit for...