Travel Coordinator

2 weeks ago

London, United Kingdom Discovery Summer Full time

The role is varied and incorporates travel coordination and general administration. You will be working with our small, dynamic, professional Head Office team of 6 people, based at our Head Office: 33 Kensington High Street, London, W8 5EA

Length of contract: Mid/end March to early August with some flexibility. Possibly part-time until mid-April.

This is a full-time, office-based role. Normal working hours are Monday to Friday 09.00 17.30 but during the busy months (June and July) you will be required to work longer hours as necessary. You will also be required to work on Saturdays during July. Additional working days are paid pro rata or time may be taken off in lieu.

Travel Coordinator Duties:
*Gather flight information and arrange the arrival/departure transfers for Discovery Summer residential students (aged 8-17) from/to airports to/from our five residential course centres efficiently and within budget
*Ensure all flight details are checked and recorded on our database. This involves contacting parents/representatives to obtain information and send confirmation documents
*Contact coach and taxi companies to confirm exact transport requirements/prices
*Ensure DS Meet and Greet staff at all airports are fully briefed and have the correct information about who they are meeting, where, with flight and transfer details
*Act as main point of contact for travel queries for students, airport staff, coach and taxi companies
*Ensure the Centre Coordinators at our residential centres have the correct student arrival/departure information in good time for their own planning (i.e. for staff briefing, meal planning)
*Be on call 24/7 whilst courses are running to assist with and solve any travel problems.

Head Office Duties (general):
Supporting the Head Office team with:
*Processing student enrolments
*HR administration (e.g. entering and updating staff and English Student Host records)
*General administrative tasks

**Qualifications**

Essential:
Proven ability to work well under pressure and to strict deadlines/budgets
Proven ability to use initiative and problem solve
Proven organisational and numerical skills with a keen eye for detail
To be a quick learner
To understand the importance of exceptional customer care, especially dealing with non-native English speakers
Proven ability to be flexible and deal with a heavy workload
Proven ability to take responsibility for complicated tasks
Confidence in working independently and as part of a small team
Excellent written and spoken English with good communication skills
Good working knowledge of Microsoft Word and Excel
Good understanding of airport arrivals and check-in procedures
Hardworking, positive and receptive to feedback

Desirable:
Knowledge of travel operations/EFL industry/dealing with young travellers
Knowledge of any foreign languages + awareness of cultural sensitivities
Knowledge of other IT packages (e.g. Microsoft Access, Google suite)

£2,250 gross pcm (£27,000 per annum pro rata)
Discretionary bonus on completion of contract

**Job Types**: Full-time, Temporary contract, Graduate
Contract length: 5 months

**Salary**: From £27,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office: 1 year (required)

**Language**:

- English (required)

Work Location: One location

Application deadline: 27/02/2023
Reference ID: Travel Coordinator
Expected start date: 13/03/2023

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