Tenancy Sustainment Officer

3 weeks ago


Slough, United Kingdom Abri Full time

We're excited to announce we're looking for an enthusiastic and self motivated housing professional to join our fantastic Tenancy Support Services Team - and we need you You'll play a vital role in supporting our customers by providing advice and support to enable our customers throughout the full life cycle of their tenancy.

With empathy and understanding you'll be able to demonstrate an in-depth knowledge of housing issues including safeguarding concerns, debt referral, benefits and budgeting. You'll also need to be able to help with energy advice, signposting and charity referrals. Our aim is always to prevent eviction and support new tenancies so we're looking for someone who's empathetic, supportive and pro-active.

As you'll support our customers in their homes, a driving licence and own transportation will be needed as you'll be working with customers in areas not easily accessible by public transport.

This position will be based from Bracknell, covering a wide geography.

If you're passionate about housing and making a real difference, we want to hear from you

Interviews will take place on the 23rd of April at our Bracknell office.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.



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