Group Service Administrator

3 weeks ago

Thame, United Kingdom Farol Ltd. Full time

**About the Company**

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

**About the Role**

We have an exciting new opportunity for an experienced Administrator to join our growing Central Service department at our Milton Common (Thame) Head Office.

Providing robust administrative support to the team, your main responsibilities will include:

- Priority of answering telephone calls and general call handling; dealing with customer enquiries quickly and effectively. Where assistance can’t be given, qualify calls urgency and escalate within the service team as required
- Aiding the Service Department “WIP” (work in progress) workflow; Administration of Technician’s digital job cards, ensuring they are accurate for both parts and labour, and then processing completed job cards through to invoice or claim.
- Preparing of service and repair quotes following machine maintenance health checks
- Assisting with the day-to-day control and smooth running of the department; assisting with the management of customers service bookings and fielding customer enquiries.
- Various other ad-hoc tasks involved with providing general administrative support to the Service team as required.

**Person Specification**

We are looking for someone with exceptional Administration and Customer Service skills so previous experience in a similar role is essential.

Key skills required:

- The ability to work quickly and accurately
- Excellent customer service skills (both over the phone and face to face)
- The ability to multitask and work in a busy environment
- A confident individual who has the ability to work with initiative to actively obtain the information required
- Excellent all-round administration skills
- Very strong interpersonal and communication skills with the ability to interact with customers and colleagues

**Package details**

Basic salary in the region of £25,000 - £30,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

**Hours of work**

8am - 5pm Monday to Friday, fully office-based.

**Why come to Farol?**

**Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.**

**Growth and development is inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.**

**We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish.**

What do our Team Members say about us?
- Great company attitude with friendly and approachable Managers/Directors
- Lovely place to work. Good group of people to support new employees during day to day operations.
- A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job
- I love working for a family business as I've come from a more corporate environment. Owners are hands on and very approachable. It is a fast paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Financial planning services

Schedule:

- Monday to Friday

Work Location: In person

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