Claims Handler

**Claims Handler**

Our client is a global insurance provider who offer fantastic products and services to their customers, and excellent training and career progression to their employees. Within this role you will provide full claims handling in relation to home and vehicleemergency assistance to UK customers. You will manage the claim, making sure that all parties are apprised of the situation until the work is completed. All training is provided, and future progression is embraced here.

**Tasks**
- Accurate and timely completion of case notes/logs/diaries for each customer
- Answer calls adhering to standard response times and protocols
- Process cases in accordance with department procedures and agreed authority levels
- Liaise with or refer to colleagues, property networks, motor assistance professionals, internal or external departments or appropriate organisations
- Ensure that customer expectations are met and exceeded on every call to successfully complete every case
- Willingness to respond appropriately at times of service pressure
- Deployment of cases to appropriate and approved suppliers
- Know when to refer cases to refer to colleagues/managers
- Carry out any other tasks as agreed with line managers

**Required skills**
- Excellent customer service skills
- Computer literate. (Mainly using Word and Excel)
- The ability to work under pressure and to customer deadlines
- Ability to demonstrate a highly professional work ethic
- Willingness to take initiative to solve problems
- Excellent organisational and time management skills
- Team skills, you will need to work with several departments to ensure that the claims management function is working to its full potential.

**Package details**

£21,071

Location - Reigate office - hybrid working pattern

Monday to Sunday including Bank Holidays. Operating hours are 7am till 9pm, a part time shift can fall anywhere between these times.

Contributory pension scheme

Life Assurance (up to 4 x annual salary)

22 days annual leave plus Bank Holidays

Private Healthcare

Staff Motor Breakdown and Home Emergency Cover

Discounted Home Insurance and free travel insurance