Customer Service Agent

2 weeks ago


AshtonUnderLyne, United Kingdom Deekay Technical Full time

Ashton based SC6 roles.

Hybrid roles - office based during training then hybrid
- To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To maintain records and produce statistics where necessary.
- To monitor personal performance in terms of agreed personal work targets.
- To comply with the Council’s policies and procedures and ensure the confidentiality of customer information.
- To attend training relevant to the purpose of the role.
- To carry out other duties which are in line with the purpose and grade of the post.To be an effective and productive member of a front line, customer focused team, contributing to meetings, team building, and continuous improvement.
- To handle, process, and record payments by cash, cheque and credit cards.
- To encourage customers to use all the facilities provided in the service and assist them in accessing information and services.
- To ensure that queues are effectively monitored and customer waiting times meet set performance standards.
- Ensure all customer details are identified and recorded accurately on the relevant computer systems.
- To work to a consistently high standard, and on own initiative, complying with systems developed to demonstrate quality, including external assessment and customer feedback.

Rate: £16.23 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £16.23 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: One location



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