Night Shift Supervisor

3 weeks ago

Buxton, United Kingdom The Buxton Crescent Hotel & Old Hall Hotel Full time

**Why hospitality.**

Hospitality is an exciting industry to become part of, it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working in, are you looking for a career in Hotel Hospitality?

**The Role**

We are looking for a Night-shift supervisor who would enjoy working at Buxton Crescent & Old Hall Hotel.. The Night-shift supervisor will work with the Duty Manager, Reception Manager to ensuring the smooth operations within the Front of House section, Reception, Porters, throughout the night.

To deliver an exceptional high level of service which exceeds all guests’ expectations, by greeting all our guests in a warm and welcoming manner to create exceptional first impressions.

**Overview of the role**
- To check guest in and out of the system quickly and efficiently
- To ensure public areas are clean and tidy after last guest retires and returned to standard layout.
- To ensure that the hotel has the correct information and requirements for all guests as they check in
- To be knowledgeable about the local area, attractions, directions and facilities and to supply this information to guests on request
- Ensure all lights & unnecessary electrical equipment are switched off to save energy.
- To ensure restaurants and breakfast ovens ready for Breakfast Chef and to prepare and serve any orders before 0700 hrs.
- Sort and prepare daily papers for guests.
- To complete daily checklist and pass completed list to Duty Manager at end of shift
- To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
- To ensure that all departing guests are satisfied that their bill is correct before making payment
- To be responsible for ensuring the validation of any payments made to you by credit card machine
- To be fully conversant with Hotel Fire Procedures should the need arise. In order to ensure safety of guests and staff alike.
- Competently handle any type of complaint, refer where appropriate to DM
- To serve food and drink to residents after normal hours.
- To collect & process all breakfast slip orders and pass to Room Service to avoid complaints in the morning.
- To complete Night Porters’ Report Book reference security checks carried out, Room Service master keys, times handed in/out etc.
- To carry out early morning calls as requested by guests.
- To be fully conversant with licensing laws
- To be able to deal with intoxicated customers calmly and efficiently without becoming over friendly or too involved
- To assist Conference & Banqueting team with servicing of meeting rooms, movement of tables and chairs, and out of hour’s turnaround of banqueting rooms

**ESSENTIAL**
- Previous night’s porter
- Ability to work as part of a team
- Reliable, Efficient and pro-active
- Confident and effective communicator who can converse at all levels
- High levels of personal presentation and grooming

**About us.**

Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.

Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. “The Crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.

**Benefits**
- **Benefits from your first day**:_
- Free uniform provided, including shoes
- Free meals on duty & themed meals
- Tips paid to all everyone
- Team member of the quarter/ year
- Team members committee
- Excellent opportunities for career development
- Recommend a friend scheme
- Colleague recognition & reward scheme
- **Additional benefits
- after probationary period**:_
- Welcome complimentary hotel stay*
- Team member hotel discounts acros

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