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Aftersales & Service Administrator

5 months ago

Bridlington, United Kingdom Yorkshire Coast Caravans Full time

Join our Team as an Experienced Administrator in our Busy Service/Aftersales department.

At Yorkshire Coast Caravans we take pride in being the premier dealer for Touring Caravans on the East Coast, representing top brands such as Bailey, Coachman & Swift. Our family-owned business is built on a foundation of quality customer service, and we are seeking a skilled and experienced administrator to join our dedicated team.

**Key Responsibilities**
- Provide professional, efficient, and proactive aftersales experiences to our knowledgeable and passionate customer base.
- Manage bookings for service & repairs, ensuring effective communication with customers and other departments.
- Administer warranty and insurance claims to manufacturers
- Prepare invoices & estimates for customers, insurance companies and external repairers.
- Oversee ordering, goods receiving, parts storage and maintenance of job files with a keen eye for detail.
- Utilise our bespoke software system to produce and process job cards, showcasing your computer literacy.
- Check-in, confirm work on Caravans & motorhomes and coordinate with customers for repair authorisation.

**Required Skills and Qualifications**
- Proven administration experience in a similar field, such as manufacturing, the motor industry, Construction or related industries.
- Ability to handle warranty claims and deliver honest customer service to a diverse demographic of clients.
- Excellent interpersonal skills, showing understanding, collaboration and fairness in interactions with customer and colleagues.
- Strong problem solving abilities and the capability to manage long-running jobs efficiently.
- High levels of attention to detail and computer literacy in using our software systems.
- Confident, assured and professional demeanour with a natural ability to build rapport with customers.

**Working Hours**

**Tuesday to Saturday**

Tuesday to Friday 8.45am to 5.30 pm (5pm November - February)

Saturday 9am - 4pm

**Join Our Team**

If you have genuine experience as an administrator and possess the skills we are looking for we would love for you to apply. It is a rare opportunity to work in a challenging, stimulating and rewarding environment.

At Yorkshire Coast Caravans, you'll be a valued member of our small yet committed team, contributing to our mission of delivering exceptional customer experiences. If you believe you have what it takes to be part of our thriving Aftersales/Service Department we are excited to meet you.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 2 years (preferred)

Work Location: In person

Application deadline: 26/08/2023