Support Consultant

6 months ago


Ipswich, United Kingdom NEC Software Solutions Full time

Company Description

Come join us and make a difference in the world

**Job Description**:
The position is currently based in Ipswich but it will become fully remote in the coming months, with just frequent team meetings taking place locally to Ipswich.

Main responsibilities:

- Deal directly with customers both electronically and on the phone
- Provide 2nd level investigation support for customer queries and incidents
- Keep detailed records of customers interactions
- Create User Guides
- User Training on site

**Qualifications**:
PERSONAL SKILLS AND COMPETENCIES
- Self-motivated and persistent with a desire to learn
- Enjoys helping people;
- Computer literate to a basic level;
- Demonstrate a logical and methodical approach;
- Good oral and written communication skills;
- Exhibit empathy and patience during interactions with customers;
- Ability to work independently and as part of a team.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Who are we?

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.


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