Operations Agent
4 days ago
We are currently looking for an Operations Agent to join our team
Location: Belfast, Northern Ireland but the role is Home based
Hours of Work: Part Time - 22 hours per week
Mon - Fri 17:00 - 22:00 (Three shifts of 5 hours. Days of the week may vary according to rota)
Sat / Sun - 08:00 - 22:00 (One 7-hour weekend shift on a Saturday or Sunday each week, according to rota)
**Salary**: £11 per hour (£16.50 per hour for the weekend shifts) plus benefits
About the Role:
Reporting into Operations Co-ordinator and working as part of the Operations team, the Operations Helpdesk Agent will be responsible for providing first-line and on-going support to all customer accounts.
Operations Agent Duties:
- Provide support for all queries from the initial call to resolution where possible
- Assisting sales agents in an empathetic, persuasive, and confident telephone manner
- Ability to logically pursue problems, overcome queries and set priorities
- Remotely troubleshoot and diagnose payment devices
- Monitoring Customer Accounts scanning for unusual activity
- Reporting suspected fraudulent payments
- Organise collection of devices via courier portals
- Deal with customer complaints in a timely manner
Operations Agent Requirements:
- Excellent attention to detail and the ability to always produce accurate work which is clear and complete
- Professional, clear and confident communication skills on the telephone
- Comfortable working independently and efficiently to deadlines
- Excellent verbal, written and communication skills
- Excellent organisation skills
- An autonomous approach to workload
- High energy with the ability to multi-task and prioritise as appropriate
- Excellent IT skills using Microsoft Office (Word, Excel and Outlook) together with the confidence to effectively use other in-house databases as required
- A proven track record in a customer service role
- Whilst a home-based role, ideally living within a reasonable distance of Belfast.
At UTP we recognise that our employees are our greatest asset, and we like to reward your hard work with benefits that we think you will love
Our aim is to continually support you in work, but out of work too
Operations Agent Benefits:
- Enhanced pension contributions
- Discounts & Freebies on food / drink / tech / gadgets / entertainment and much more
- Free eye tests with Specsavers
- Annual awards ceremony
- Day off on your Birthday
- Access to our Employee Assistance Programme (offering confidential support and guidance)
- Access to our online workout platforms (HIIT)
- Access to our meditation, hypnosis and yoga platforms
- Access to our online learning platform
About the Company:
UTP Merchant Services Limited and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech organisations in the UK. Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions.
With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.
**Job Types**: Full-time, Permanent
**Salary**: £11.00-£16.50 per hour
Work Location: One location
Reference ID: UTP/OAB4
-
Operations Agent
8 hours ago
Belfast, United Kingdom UTP Merchant Services Ltd Full timeReporting into Operations Co-ordinator and working as part of the Operations team, the Operations Helpdesk Agent will be responsible for providing first-line and on-going support to all customer accounts. Operations Agent Duties: - Provide support for all queries from the initial call to resolution where possible - Assisting sales agents in an empathetic,...
-
Logistics Operations Agent
7 months ago
Belfast, United Kingdom DHL Global Forwarding Full time**Operations and Customer Service Agent Come on in and join DHL Global Forwarding! - A world renowned company who are consistently recognised as a top employer with fantastic career prospects. You will be a valued member of our freight forwarding operations, serving our clients across various industries. This is a full time, Monday-Friday, 9am-5:30pm...
-
Customs Agent
4 weeks ago
Belfast, United Kingdom Manpower Uk Ltd Full timeDo you have customs experience and looking for your next career move?About Our Client: We are recruiting on behalf of a leading logistics and freight services provider, recognised for their excellence in delivering comprehensive customs solutions across the UK and Ireland.With a strong focus on compliance, efficiency, and customer satisfaction, our client is...
-
Technical Helpdesk Agent
6 days ago
Belfast, United Kingdom UTP Merchant Services Ltd Full timeWe are looking for an enthusiastic Customer Service Advisors to join our expanding Technical Helpdesk in Belfast. **Salary**: £22,000 basic plus overtime for weekend rota **Technical Helpdesk Agent Duties**: **Operations Agent Duties**: - Provide support for all queries from the initial call to resolution where possible - Assisting sales agents in an...
-
Reservations Agent
6 days ago
Belfast, United Kingdom Titanic Hotel Belfast Full timeWould you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? Currently we are looking for a Reservations Agent. At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Titanic Hotel Belfast...
-
Customs Agent
3 months ago
Belfast, United Kingdom CV-Library Full timeJob Opportunity: Customs Agent Responsible to: Customs Team Manager Salary: Competitive (depending on experience) Shift Pattern: 40 hours per week; Monday - Friday, with 1 weekend in every 9 on call Hours of Work: 09.00 - 17.30 About Us: Join a dynamic and growing customs clearance and freight-forwarding division. We offer a unique opportunity to be...
-
Customs Agent
1 month ago
Belfast, United Kingdom Manpower UK Ltd Full timeJob Opportunity: Customs Agent Responsible to: Customs Team Manager Salary: Competitive (depending on experience) Shift Pattern: 40 hours per week; Monday - Friday, with 1 weekend in every 9 on call Hours of Work: 09.00 - 17.30 About Us: Join a dynamic and growing customs clearance and freight-forwarding division. We offer a unique opportunity to be...
-
Senior Operations Agent
7 months ago
Belfast, United Kingdom DHL Full time**Join the world’s most international company as a Warehouse Operations Supervisor** **Are you looking for a rewarding career in logistics? Do you have a passion for delivering excellent service, quality, and efficiency? Do you want to work for a company that values your skills, supports your development, and recognises your achievements?** **If you...
-
Ramp Agent
6 months ago
Belfast, United Kingdom DHL Full time**Join the DHL Express UK Team as a Ramp Agent!** **Location: Belfast, BT29 4JT** **Shift Pattern**: - Split Shifts: AM and PM - AM Shift: Mon 3am-7am, Tues-Fri 5am-9am, Sat 5am-9am (with rotation on Mon am and Sat am element) - PM Shift: Mon-Fri 5pm-9pm **Our Promise you**: ü Competitive Salary ü 22 days Annual Leave entitlement, increasing year on...
-
Customs Agent
3 weeks ago
Belfast, United Kingdom Manpower UK Ltd Full timeLocation: Belfast Salary: Competitive (based on experience) Hours: 40 hours per week; Monday - Friday (with 1 weekend in every 9 on-call) Shift Pattern: 09:00 - 17:30 Are you ready to take your career in customs clearance and freight forwarding to the next level? Join a fast-growing, dynamic team specialising in seamless goods movement across the UK and...
-
Customs Agent
3 weeks ago
Belfast, United Kingdom CV-Library Full timeLocation: Belfast Salary: Competitive (based on experience) Hours: 40 hours per week; Monday - Friday (with 1 weekend in every 9 on-call) Shift Pattern: 09:00 - 17:30 Are you ready to take your career in customs clearance and freight forwarding to the next level? Join a fast-growing, dynamic team specialising in seamless goods movement across the UK and...
-
Customs Agent
5 days ago
Belfast, United Kingdom Manpower UK Ltd Full timeLocation: Belfast Salary: Competitive (based on experience) Hours: 40 hours per week; Monday - Friday (with 1 weekend in every 9 on-call) Shift Pattern: 09:00 - 17:30 Are you ready to take your career in customs clearance and freight forwarding to the next level? Join a fast-growing, dynamic team specialising in seamless goods movement across the UK and...
-
Passenger Service Agents
4 weeks ago
Belfast, United Kingdom Jet2.Com Full timeJob Description: As a member of our Ground Operations Team at Belfast Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers.Why join Jet2.com as Passenger Service Agent?We offer our valued Passenger Service Agent colleagues a range of benefits...
-
Passenger Service Agents
3 weeks ago
Belfast, United Kingdom Jet2.Com Full timeJob Description: As a member of our Ground Operations Team at Belfast Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers.Why join Jet2.com as Passenger Service Agent?We offer our valued Passenger Service Agent colleagues a range of benefits...
-
Customer Service Agent
7 months ago
Belfast, United Kingdom RiverRidge Full time**Location**:62-66 Duncrue Street, Belfast **Starting salary**:£22,000 per annum **Shifts between hours of 08:00 and 18:00 Monday to Friday inc. Saturday rota** **Contract**:40hrs/week - permanent If you’re passionate about providing excellent customer service and joining a company that offers development and progression opportunities, this role is...
-
Rental Agent
1 month ago
Belfast, United Kingdom Sixt Rent A Car Full timePosition: Part-Time Rental Agent (Evenings & Weekends, 46-hour shifts, 4-16 hours per week) Location: Belfast City Airport, Belfast International Airport, Belfast City Centre Salary: £12.50-£13.50 per hour depending on experience About Us: SIXT Rent a Car is a global leader in vehicle rental services, renowned for our premium fleet, exceptional customer...
-
Technical Support Agent
6 months ago
Belfast, United Kingdom WorkPal Full time**OUR BUSINESS** WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 10 year’s experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year...
-
Client Support Agent
6 months ago
Belfast, United Kingdom Brook Street Full time**PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING** Brook Street Recruitment is working on behalf of our client to recruit telephone Client Support Agents on a full time and permanent basis. As a Customer Service Agent you will...
-
Car Preparation Agent
7 months ago
Belfast, United Kingdom Hertz Car Hire Full timeHertz Rent a Car, the largest car rental company in the world are currently seeking Car Preparation Agents / General Operatives for our Belfast International Airport location. If you love cars and working outdoors this is the perfect role for you. Positions are full time permanent and offer the opportunity to earn extra during your standard working...
-
Car Preparation Agent
7 months ago
Belfast, United Kingdom Hertz Car Hire Full timeHertz Rent a Car, the largest car rental company in the world are currently seeking Car Preparation Agents / General Operatives for our Belfast City Airport location. If you love cars and working outdoors this is the perfect role for you. Positions are full time permanent and offer the opportunity to earn extra during your standard working shift. A full...