Hotel Receptionist
2 weeks ago
**Receptionist Role**
Your main role is to provide a personalised, warm and friendly service to our members. Your role will also involve coordination and communication with other departments at ROSL, to ensure maximum member satisfaction. Good customer service is vital for succeeding in this role as you will be the front face of the business to members.
**Main Duties**
- Generally being alert for opportunities to improve the service, product, H&S and security of the club
- Acting as first point of contact for members and guests arriving at the club
- Carrying out the daily receptionist’s duties
- To take reservations and to deputise in the absence of the Reservationist
- Compile and maintain guest history files
- To maintain a high level of customer service at all times
- To be discrete when handling confidential matters
- To maintain the correct standard of appearance and personal grooming Teamwork
- To attend to any member comments/complaints efficiently and courteously.
- Gain and maintain rapport with team and club members
- Handle guest queries and complaints
- To take payments and balance them by the end of the shift
- To maintain effective communication within the club and ensure that your line managers are kept well informed of any problems/queries/complaints that have arisen
**What You get**
- Permanent Role
- £24,000 Salary
- Pension
- Full-time Work
- 28 Days Holiday Entitlement
**Job Types**: Permanent, Full-time
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, SW1A 1LR: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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