Junior Sales Support Administrator

4 days ago


Sheffield, United Kingdom Sue Ross Recruitment Full time

Sue Ross Recruitment are working with an international manufacturing company who supply to well known retailers. Due to internal promotion and continued growth they are recruiting for a Junior Sales Support Administrator to join their team. This role would ideally suit a recent Graduate with strong MS Excel skills. Excellent career opportunities are available as our client has implemented a matrix to enable the team to progress.

The Junior Sales Support Co-Ordinator will be responsible for coordinating and supporting sales office operations. This will include a number of tasks linked to relationship management, opportunity management and value opportunities.

The Junior Sales Support Co-Ordinator will take a lead in customer contact management ensuring new customers and ship-to addresses are set up, in accordance with the business’s approval matrix. They will also work with sales leadership on maintaining customer price files within the relevant local ERP, including mass price file updates, discounts and promotions.

The Junior Sales Support Co-Ordinator will also seek the support and guidance on more complex tasks, and escalated queries from the Sales and Senior Sales Support Co-Ordinator.

**Key Duties**:

- Create additional ship-to addresses for existing customers in ERP
- Set-up new customers in ERP (upon sales request and approval matrix)
- Regular review and maintenance of customer base. Active/Inactive maintenance
- Ensures relationships are built other departments, overseeing customer satisfaction, and coordinating activities with sales personnel.
- Regular review of possible leads/opportunities in Salesforce and combine weekly report for progression and business visibility
- Identify customer ordering trends such as frequency and pattern of orders. Instigate relevant communication with sales/customer and keep comms channels open when ordering trends differ.
- Keeping track of NPD and work internally with sales to aid promotions of any additional products that could work with a customer’s portfolio.
- Keep regular maintenance of CRM (Salesforce) and review of sales logs/opportunities. Raise internally to Sales any discrepancies.
- Maintain customer pricing in ERP (including discount and promotions) following the requests of sales manager (and correct approval)
- Helps support on special projects linked to Sales/Service effectiveness as and when required.
- Assists with developing operating policies and procedures to ensure the efficient use of resources while maintaining proper controls.
- Answers and handles all types of sales support related queries and concerns. For more complex or escalated queries can seek guidance from wider sales support team.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Sheffield

Reference ID: 7554


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