Collections Advisor

**COMPANY PROFILE**

**The Role**

To collect monies due to the company, inclusive of all sectors of the business’ customers. To provide an effective and efficient collections process to control and remedy cases of customer arrears and default, through the proactive chasing of debtors, resolution of issues hindering collection and the processing of administrative activities which facilitate and enable payments and/or minimise losses. Initially you will be office based while training but will move to a hybrid system of 3 days in the office and 2 days from home.

**Key Activities**
- To carefully monitor new and existing arrears cases and actively chase all monies due on unpaid customer invoices primarily by telephone, and where appropriate e mail and/or letter, always with the end goal of securing payment or a specific commitment to pay.
- Ensuring a particular focus on larger arrears cases and those where likelihood of loss seems high. Progress on such cases is to be communicated to line management and guidance sought and followed as required.
- In cases of arrears occurring due to administrative error, taking corrective action, and ensuring that root cause issues are addressed, raising issues with line management where required.
- In cases of arrears where the actions of the partner are causing arrears or preventing collection, reporting to such matters to line management and working as directed to resolve the specific case and contributing to the resolution of root causes.
- Responding accurately and in a timely manner to general queries regarding arrears cases from both customers and internal staff while maintaining the focus on collection and /or avoidance of loss.
- To follow the department policy and procedures, TCF principles and all FCA regulatory compliance e.g. Data Protection, Anti Money Laundering (AML) and Financial Securities CONC

**Your Experience**
- Working in a credit control, customer service, complaints or collections environment
- Confident telephone manner
- Strong time management and attention to detail

Basic 24k plus 1k annual bonus

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- BASINGSTOKE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in BASINGSTOKE

Reference ID: colbb1