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Independent Living Advisor

5 months ago

London, United Kingdom The Guinness Partnership Full time

**Join us and created possibilities for our customers**

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Our teams are enthusiastic, hardworking, passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.

**About the Role**

We have a permanent opportunity for an **Independent Living Advisor** to join our team. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to Guinness sheltered housing and extra care customers. This will include developing successful customer relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities in accordance with their tenancy agreement.

You will also assist customers to access correct housing benefit assistance or financial advice to pay rent/service charges, complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.

You will be flexible to travel between schemes in the area so a driving licence and access to your own vehicle is essential.

**What we’re looking for**:

- Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group.
- Demonstrable commitment to Equality and Diversity
- Ability to adapt communication style to suit individual needs or when explaining technical information.
- Previous experience of carrying out administrative work including numeracy work.
- Ability to work on own initiative and as part of a team
- Good oral and written communication
- Good knowledge of Microsoft Office
- Full UK Driving Licence and access to own vehicle

**What you will get in return**:

- A competitive salary, £22,013 per anum (£25,682 full time equivalent)
- Permanent contract, 30 hours per week, Monday - Friday
- Work mobile
- Free enhanced DBS
- Company sick pay after a qualifying period and life insurance
- Helping to save for your future Guinness will contribute up to 9% towards your pension a matched basis.
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic **discounts at supermarkets** and many other shops, on-line retailers & leisure activities
- Simply Health cashback scheme
- Employee Assistance Programme, **plus more