Customer Service Advisor

3 days ago

Walthamstow, United Kingdom Get Set UK Full time

**Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.**
- **Why Get Set UK?**_

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. **We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications.**

**Our mission is to support and enable individuals to maximise their employment and career potential**.
- **Job Purpose for a Customer Advisor **_

Ø To deliver quality customer services (welfare to work) to programme participants.

Ø To ensure compliance with all contractual requirements throughout the company.

Ø Support participants by identifying skills gaps and efficient methods of engaging with employers with the purpose of finding employment.

Ø To work with wider teams to support participant progression.

Ø To provide outstanding in work support services and optimise job retention and sustained outcomes for participants that started employment.

Ø Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.
- **Key Responsibilities of a Customer Advisor**_

Ø Deliver an excellent customer service experience to our participants by providing information, advise and guidance.

Ø Assess needs and barriers of participants through SMART action plans and needs assessment.

Ø Source participants from contract award areas via outreach locations.

Ø Support participants into training and employment.

Ø Work within Jobcentres and local authority and a range of community associations.

Ø Track and record customer outcomes and activities on the CRM system.

Ø Assist customers to become job ready by coaching and providing employer led advice and guidance.

Ø Work to targets and deadlines as set out by contract profiles.

Ø Work alongside the Recruitment Managers to support work ready participants into employment.

Ø Provide ongoing support to participants post recruitment (in work support).

Ø Signpost participants to a range of organisations to assist with Health, drug and alcohol, housing, and finance advice.

Ø Deliver a high-quality service in line with Get Set UK’s delivery model.

Ø Ensure compliance and accuracy with all aspects of service delivery.

Ø Sourcing employers through a mix of leads and cold calling to generate employment opportunities for customers on your caseloads.

Ø Create awareness amongst the employers about our company's vision of equal opportunities and values.

Ø Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.

Ø Provide support to the stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
- **Key Skills Required**_

Ø Must have customer service experience in a target driven environment.

Ø Must have strong communication, conflict management and negotiation skills

Ø Must be resourceful and innovative and demonstrate pro-active behaviours,

Ø Must be a team player and supportive of colleagues

Ø Must be empathetic to vulnerable and at-risk adults and have a strong desire to help

Ø Must be willing to travel for work in and around greater London

Ø Be able to demonstrate previous experience in a target driven environment.

Ø Have experience dealing with challenging priority groups.

Ø Have an employment focused approach to their work.

Ø Have worked on voluntary and outreach contracts and can quantify this.

Ø Ability to create SMART action plans and conduct individual needs assessments

Ø Have experience working with the Local Authority and Jobcentre Plus

Ø Ability to demonstrate a high level of accuracy and contractual compliance in their previous roles.

Ø Computer, data entry and MS Office skills
- **An Ideal Customer Advisor will**:_

1. Have previous welfare to work experience working on DWP/ESF

2. Funded contracts or having a demonstrable set of transferable skills to work in a target-driven environment with a focus on Quality and Compliance.

**Job Type**: Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

  • Customer Services Advisor

    7 months ago

    Walthamstow, United Kingdom YMCA St Pauls Group Full time

    Job Introduction **About YMCA St Paul’s Group**: YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims...

  • Customer Experience Advisor

    3 months ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walthamstow, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Service Representative

    1 week ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job Title:Customer Service AdvisorAbout the Role:We are seeking a friendly and efficient Customer Service Advisor to join our team in Walthamstow, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries in a timely manner.Key Responsibilities:

  • Customer Service Representative

    3 months ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walthamstow, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Employment Advisor

    6 months ago

    Walthamstow, United Kingdom Get Set UK Full time

    **Join Get Set UK as an Employment Advisor!** **Location**: London **Salary**: £28,500 - £31,000 (Moves to £31,000 passing successful probation) **Working Hours**: Monday - Friday **Job Type**: Full-time, Permanent Get Set UK (GSUK) delivers high-quality services within local communities across a range of sectors, including Employment Services,...

  • Customer Advisor

    20 hours ago

    Walthamstow, United Kingdom Get Set UK Full time

    _Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK._ - **Job Purpose**_ - **Provide employment opportunities to disadvantaged people struggling to find a suitable job.**_ **Why Get Set UK?** Get Set UK is bursting with culture, energy,...

  • Trainee Mortgage Advisor

    1 month ago

    Walthamstow, United Kingdom CV-Library Full time

    Description: Trainee Mortgage Advisor Are you looking for a career not a job? Would a company who pays for your professional CeMAP training work for you? Yes, really, you do the study and our clients pay the fee!! No gimmicks, no catch, just a great opportunity for you….. Our client, a Financial Services brokerage and forward thinking operation, is...

  • Employment Advisor

    1 day ago

    Walthamstow, United Kingdom Get Set UK Full time

    Job description **Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.** **Why Get Set UK?** Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees love working for Get Set UK and find their job rewarding and...

  • Customer Experience Specialist

    3 months ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Walthamstow, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Advisor

    19 hours ago

    Walthamstow, United Kingdom Get Set UK Full time

    Join us and work for a fast-growing company that values people and works for people! **Why Get Set UK?** Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. We are a high-performing people services provider, delivering a range of exciting...

  • Home Lending Advisor

    1 month ago

    Walthamstow, Greater London, United Kingdom FREEADS Full time

    Job SummaryWe are seeking a skilled and experienced individual to join our team as a Home Lending Advisor. As a Home Lending Advisor, you will work closely with clients to provide expert mortgage advice and protection, and help them achieve their dream of owning a home.Your primary responsibilities will include:Meeting with clients to discuss their mortgage...

  • Employment Advisor

    6 months ago

    Walthamstow, United Kingdom Get Set UK Full time

    **Get Set for Being Part of a Winning Team** At Get Set UK, we're not just a team; we're a community committed to making a real difference in people's lives. We understand that real change starts with real people - which is why we dedicate ourselves to supporting individuals to make positive alterations in their lives. We are currently on the lookout for...

  • Employment Advisor

    5 days ago

    Walthamstow, United Kingdom Get Set UK Full time

    Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. We are a high-performing people services provider, delivering a range of exciting government funded programmes that are aimed at supporting people to find employment and gain qualifications. Our...

  • Graduate Advisor

    19 hours ago

    Walthamstow, United Kingdom Get Set UK Full time

    **_Join us and work for a fast-growing company that values people and works for people!_** **_Why Get Set UK?_** Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. We are a high-performing people services provider, delivering a range of exciting...

  • Sales Advisor

    7 months ago

    Walthamstow, United Kingdom The Perfume Shop Full time

    Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. **The Role** Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday, our...

  • Sales Advisor

    21 hours ago

    Walthamstow, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...

  • Employment Advisor

    7 months ago

    Walthamstow, United Kingdom Get Set UK Full time

    **Get Set for Being Part of a Winning Team** At Get Set UK, we're not just a team; we're a community committed to making a real difference in people's lives. We understand that real change starts with real people - which is why we dedicate ourselves to supporting individuals to make positive alterations in their lives. Our Employment Advisors deliver...

  • Employment Advisor

    7 months ago

    Walthamstow, United Kingdom Get Set UK Full time

    **Get Set for Being Part of a Winning Team** At Get Set UK, we're not just a team; we're a community committed to making a real difference in people's lives. We understand that real change starts with real people - which is why we dedicate ourselves to supporting individuals to make positive alterations in their lives. Our Employment Advisors deliver...

  • Customer Service Representative

    1 week ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Overview:">We are beBee Professionals, a fast-paced and vibrant team in Walthamstow. As a Customer Service Representative, you will play a vital role in delivering excellent customer service and contributing to our operational success.Salary and Benefits:A competitive hourly wage plus tips ($12-$15/hour) is offered, along with flexible scheduling and work...

  • Customer Service Representative

    2 months ago

    Walthamstow, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating with other...