Service & Safety Customer Assistant Blackburn
2 weeks ago
**Summary**
Service and Safety Assistant
**All the details**
Service & Safety Customer Assistant - Blackburn
Work Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30
W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00
**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
-
Customer Service Assistant
24 hours ago
Blackburn, United Kingdom BLACKBURN CHEMICALS LTD Full timeBlackburn Chemicals is renowned for its technical expertise and excellence. These qualities are present throughout the whole of the company. All Blackburn Chemicals employees provide our Customers’ with first class products and services. Specialised in Foam Control Agents, Blackburn Chemicals dominates the market. We manufacture our speciality chemicals...
-
Service & Safety Customer Assistant Blackburn
2 weeks ago
BLACKBURN, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - Blackburn Work Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30 W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00 Key Accountabilities and Measures Clearly identified to provide customers with a visible presence at the...
-
Service & Safety Customer Assistant Blackburn
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - BlackburnWork Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of...
-
Service & Safety Customer Assistant Blackburn
2 weeks ago
Blackburn, Lancashire, United Kingdom Marks & Spencer Plc Full timeService and Safety Assistant Service & Safety Customer Assistant - Blackburn Work Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30 W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00 Key Accountabilities and Measures Clearly identified to provide customers...
-
BLACKBURN, United Kingdom MARKS&SPENCER Full timeCustomer Assistant Service and Safety Assistant Blackburn Working Pattern: Wk 1 Sun 10:30-16:00 Mon 13:00-17:30 Wed 13:30-17:30 Thur 09:00-17:30 Fri 13:30-17:30 Wk 2 Mon 13:00-17:30 Tue 09:00-13:30 Wed 13:00-17:30 Fri 13:00-17:30 Sat 08:30-17:30 Over 18s only. Key Accountabilities and Measures Clearly identified to...
-
Service & Safety Customer Assistant Blackburn
2 weeks ago
Blackburn, Lancashire, United Kingdom Marks and Spencer Part timeSummaryService and Safety AssistantAll the detailsService & Safety Customer Assistant - Blackburn Work Pattern W/K 1 Mon 09:00-13:00, Tues 09:00-13:00, Wed 09:00-13:30, Fri 08:30-13:30, Sat 08:30-17:30 W/K 2 Sun 10:30-16:00, Mon 09:00-13:00, Wed 09:00-13:00, Thurs 09:00-17:30, Fri 08:30-13:00 Key Accountabilities and Measures Clearly identified to provide...
-
Blackburn, Blackburn with Darwen, United Kingdom MARKS&SPENCER Full timeCustomer Assistant Service and Safety Assistant BlackburnWorking Pattern:Wk 1Sun 10:30-16:00Mon 13:00-17:30Wed 13:30-17:30Thur 09:00-17:30Fri 13:30-17:30Wk 2Mon 13:00-17:30Tue 09:00-13:30Wed 13:00-17:30Fri 13:00-17:30Sat 08:30-17:30Over 18s only.Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning...
-
Customer Services Office Junior
5 days ago
Blackburn, United Kingdom BLACKBURN CHEMICALS LTD Full time**Customer Service Representative** **Position Summary**: Blackburn Chemicals is renowned for its technical expertise and excellence. These qualities are present throughout the whole of the company. All Blackburn Chemicals employees provide our Customers’ with first class products and services. Specialised in Foam Control Agents, Blackburn Chemicals...
-
Blackburn, Lancashire, United Kingdom MARKS&SPENCER Full timeCustomer Assistant Service and Safety Assistant Blackburn Working Pattern: Wk 1 Sun 10:30-16:00 Mon 13:00-17:30 Wed 13:30-17:30 Thur 09:00-17:30 Fri 13:30-17:30 Wk 2 Mon 13:00-17:30 Tue 09:00-13:30 Wed 13:00-17:30 Fri 13:00-17:30 Sat 08:30-17:30 Over 18s only. Key Accountabilities and Measures Clearly identified to provide customers with a visible...
-
Catering Assistant
2 weeks ago
Blackburn, United Kingdom Blackburn & Darwen Youth Zone Full time**Job Role: Catering Assistant** **Accountable to: Catering Lead** **About Blackburn & Darwen Youth Zone**: Blackburn & Darwen Youth Zone is a 21st century youth hub located at the heart of Blackburn and a dedicated site in Darwen, open to young people aged 5 to 25 years old, aiming to change the prospects offered to young people in the area. Our vision is...
-
Food and Beverage Assistant
6 days ago
Blackburn, United Kingdom Blackburn Cathedral Enterprises LTD Full time**Duties**: - Assist with food and beverage preparation and service - Provide excellent customer service - Take orders and serve food and drinks - Set up and clean dining areas - Handle cash and card transactions - Maintain cleanliness and organisation in the kitchen and dining areas - Follow food safety procedures **Experience**: - Knowledge of food...
-
Customer Service Advisor
1 month ago
Blackburn, United Kingdom BT Group Full timeService Guide Blackburn Salary: £12.96 per hour Part Time Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in...
-
Teaching Assistant, Blackburn
1 week ago
Blackburn, United Kingdom Tradewind Full timeTeaching Assistant, Blackburn Are you a great Teaching assistant looking for your next role in Blackburn? The role is to start ASAP and will continue until the end of the academic year. This is a full time long - term role working 5 days a week 8.30am -3.30pm, daily pay rate from £70-£80 a day. The school in Blackburn are looking to appoint an...
-
Teaching Assistant, Blackburn
2 days ago
Blackburn, United Kingdom Tradewind Recruitment Full timeTeaching Assistant, Blackburn Are you a great Teaching assistant looking for your next role in Blackburn? The role is to start ASAP and will continue until the end of the academic year. This is a full time long - term role working 5 days a week 8.30am -3.30pm, daily pay rate from £70-£80 a day. The school in Blackburn are looking to appoint an...
-
Guest Service Assistant
1 month ago
Blackburn, United Kingdom Hampton By Hilton Blackburn Full timeWe're off the M65, on the border of Hyndburn and Blackburn. Frontier Retail Park is a five minute walk from our door. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are a 10-minute drive away. The hotel 150 bedrooms and has substantial parking available for big...
-
Customer Service Assistant
5 days ago
Blackburn, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Blackburn, BB2 5EP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...
-
Customer Assistant Service and Safety Assistant
2 weeks ago
Blackburn, United Kingdom M&S Full time**All the details** **Customer Assistant Service and Safety Assistant Blackburn** **Working Pattern**: **Wk 1** **Sun 10:30-16:00** **Mon 13:00-17:30** **Wed 13:30-17:30** **Thur 09:00-17:30** **Fri 13:30-17:30** **Wk 2** **Mon 13:00-17:30** **Tue 09:00-13:30** **Wed 13:00-17:30** **Fri 13:00-17:30** **Sat 08:30-17:30** **Over 18s only.** **Key...
-
Curriculum Manager – Sport and Public Services
2 weeks ago
Blackburn, United Kingdom Blackburn College Full timeHours: 37 hours per week / 52 weeks per year (331 teaching hours per annum) Contract Type: Management/Permanent Salary: Fixed point 40: £43,511 per annum gross Closing Date: 9am Wednesday 5 June 2024 Assessment Centre Date: Tuesday 25 June 2024 Reference Number: 6384 Are you looking for a new challenge and an opportunity to become an...
-
Safety Decking Installer
2 days ago
Blackburn, United Kingdom JMac Safety Systems Full time**Macdeck Safety Installer (Northwest)** **Job description** JMac Safety Systems are looking to recruit new people to join our expanding team of safety decking installers. Working on various construction sites and buildings around the Northwest of England. **Roles and Responsibilities** To attend live sites and install our safety decking to high...
-
Supervisor - Blackburn
6 days ago
Blackburn, United Kingdom Jollyes Petfood Superstores Full timeJob titleSupervisor - Blackburn Job referenceVAC1961 Date posted08/05/2024 Application closing date07/06/2024 LocationBlackburn Salary£ per hour Package20% Staff Discount,Employee Reward Scheme,Employee Assistance Programme,Pension Scheme, Additional holiday awards for long service,Staff Uniform, Free car parking Contractual hours40 BasisFull time Job...