Customer Relations Executive

2 weeks ago

Morden, United Kingdom SUEZ Full time

**Do you have exceptional customer service skills and experience?**

When you join SUEZ, you get more than a brand-new role.

Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

**About the Role**
- 8.30am - 5pm Monday to Friday - 30 minute lunch
- Hybrid Working - 2 days per week from home - may be offered upon successful completion of probation period, but is non contractual.

**What will I be doing as a customer insight executive?**
- Your challenge will be to develop and grow our customer portfolio, making sure existing clients are happy, new clients come on board and net margin improvement is achieved.
- You’ll report to a Customer Relations Manager and tackle several key tasks: building strong, trusting relationships with customers and maintaining good links with our operational partners.
- You would also focus on customer retention and managing churn levels.
- We’ll also expect you to make sure any new customer is brought on board professionally, with new business implemented smoothly.

**What are the requirements?**
- If you haven’t worked in the waste industry before, don’t worry.
- We’re looking for a sharp, computer-literate person who can negotiate effectively and manage customers, drawing on strong communication skills.
- If you’ve ticked all the boxes and know how to give customers a positive experience, we’d like to hear from you.

**Who we are**

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect - acting ethically and with integrity - is one of our core values. We’re passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.

**No agencies please

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