IT Support Analyst

4 weeks ago

Sheffield, United Kingdom BPM Tech Full time

**Role:

- IT Technician**
**Location:

- Sheffield - Remote based but with travel to sites in the Sheffield area**
**Salary:

Up to £25,000pa + benefits**
**Skills:

1st Line IT Support, Windows, Active Directory, Office 365 administation, Drivers Licence**
Role Purpose:
To provide IT support services to schools and colleges within the Sheffield district, being able to understand technical issues and solve problems for end users.
Main Duties and Responsibilities:

- Work independently to provide day-to-day ICT support across school sites.
- Manage own workload through the allocation of calls via the helpdesk.
- Providing first and second line ICT support to staff and students.
- Maintenance of all ICT rooms and equipment.
- Attend and contribute to ICT related meetings.
- Assist in the development of recording systems for ICT usage.
- Keeping the ICT software/hardware inventories up to date.
- Administer Active Directory, Office365, and G-Suite.
- Install new and upgraded software and hardware.
- To monitor and manage reported faults and requests, including via the helpdesk.
Service Support:

- To image, deploy and maintain PCs, Laptops, tablets etc.
- To install, configure and maintain computer peripheral equipment such as scanners, printers, Interactive Whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
- To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all time.

This is a remote based role, but you do need to be local to Sheffield as you will be required to travel to sites in the Sheffield district on a regular basis, and you will needa drivers licence and vehicle.

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