Call Centre Assistant

4 months ago


Launceston, United Kingdom Specsavers Full time

**Part Time** **Call Centre Assistant**

**Specsavers Launceston**

**Starting salary of £11.64 per hour + depending on age and experience**

**Part time - 24-32 hours a week (3-4 days a week)**

**Occassional weekend working**

**Great benefits: Additional day off for your birthday, staff discount, health and wellbeing scheme and enhanced parental leave**

**Previous call handling experience in a busy environment is essential for this role**

At Specsavers, our Call Centre Assistants are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Dispensing over the phone
- Triaging patients with eye & health concerns

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click **Apply** as this vacancy will close once we have filled all available places.

**INDR**

**Job Types**: Part-time, Permanent

Pay: Up to £11.64 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme

Schedule:

- Day shift

Ability to commute/relocate:

- Launceston: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call Centre: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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