Fulfillment Specialist

4 weeks ago


London, United Kingdom CentralNic Full time

**Description**:
**Key outcomes of the role**:

- Accurate maintenance of databases
- Provide resolution to various fulfillment tasks, both manual and automated Top Level Domains (TLDs)
- Ensure Customer Support metrics and SLA's are exceeded on a regular basis
- Fulfill manual and automated TLD orders and requests such as domain name registration, contracts update, domain delegations and transfers, registration renewals and processing of paperwork
- Liaise with internal teams such as finance where transactions are required, sales and support
- Ensure all activities comply with global compliance requirements, legal requirements, ethical standards and CentralNic policies and procedures
- Verify the integrity of the customer to the domain name, customer identification, payment and other compliance requirements globally

**About you**:

- Have a passion for Customer Support
- Bring demonstrable experience in either in person or online Customer Support
- Enjoy a fast-paced environment
- Bring the experience of carrying out administrative tasks
- Knowledge in compliance and meeting legal requirements
- Know how to Microsoft Office Suite
- Be curious, research, and ask questions
- Demonstrate excellent communication skills, both oral and in writing
- Have exceptional organisational skills and attention to detail
- Be a creative thinker, always thinking “how can we”
- Show a strong desire to succeed and make a difference

**Experience and skills that will help you succeed**
- A proven track record of working with diverse data sets to deliver insightful analytics
- Knowledge of the domain industry is preferable

**What's in it for you?**:
There are many reasons to come on board our team of talented professionals, but here are just a few
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry

**Workplace type**: Hybrid

**About CentralNic**:
We are an ambitious company founded in 1996 and listed on the London Stock Exchange (CNIC), which is growing quickly through acquisition. We live and breathe our values and are committed to the growth of our business that we achieve through the growth and development of our people. We are successful because we recognise that our people are at the core of everything we do. Our mission is to enable the global economy to achieve its online aspirations.

**Our hiring process**:
**Stage 1**:Applied

**Stage 2**:Review

**Stage 3**:Initial Phone Screen

**Stage 4**:1st Interview

**Stage 5**:Final Interview

**Stage 6**:Hired



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