Care Co-ordinator

7 months ago

Slough, United Kingdom Crosby House Surgery Full time

CROSBY HOUSE SURGERY

JOB TITLE: Care Coordinator

REPORTS TO: Practice Manager

HOURS: 37.5.5 hours per week

**Salary**: £11.40 - £12/hr depending on experience

Job SummaryThe Care Coordinator will be employed by Central Slough Network, based at Crosby House Surgery.

The role will be to support the Practice priorities and may include reviewing and updating patients records, running reports from clinical systems, having input to other clinical meetings (for example palliative care). Other clinical responsibilities may be developed over time based on the needs of practices and the PCN. A degree of flexibility is essential for this role.

Practice Duties

Key Duties:

- Support the Practice Manager to ensure that all Direct Enhanced Services (DES) are delivered and compliant with DES guidance.
- To support the Practice Manager with ensuring Good Infection Control measures are in place.
- Ensuring good cleaning standards are being adhered to. When required undertake InfectionControl Audits
- Support Senior Practice Managers with ensuring that Vaccinations, boosters and

Immunisations are followed up for those who do not book or do not attend.
- Support Practice Staff with Early diagnosis of preventable cancers, encouraging people to attend bowel & breast screening and smear tests.
- Work with Practice Manager to undertake audits on the workflow and coding of the correspondence to ensure actioned correctly
- Work with Practice Manager to update Practice Policies and Procedures (e.g. Health &
- Safety, Information Governance, COSH, Legionella etc)
- Support the Patients accessing their records and undertake any actions to develop this service.

When Required:

- Undertake Practice administrative tasks such as, patient deductions, record updating and scanning of patient documentation in accordance with the Practice policies and procedures

Communication and collaborative working relationships
- Demonstrates ability to work as a member of a team.
- Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
- Liaises with others, as needed for the collective benefit of patients, including but not limited to

Patients GP, Nurses, other practice staff, care home managers and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.
- Works to support Practice colleagues, maintaining excellent working relationships.
- Liaises with PCN staff as required for the benefit of patients

Other responsibilities
- To act at all times in an anti-discriminatory manner
- To be able to plan and respond to workload according to operational priorities
- To undertake any training required in order to maintain competency including mandatory training
- To contribute to, and work within a safe working environment.
- The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practice’s equal opportunity policies and procedures
- The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required
- The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care
- Communicate effectively and sensitively and use language appropriate to a patient and their carer/relative’s condition and level of understanding
- Effectively use all methods of communication and be aware of and manage barriers to communication
- Effectively recognise and manage challenging behaviour from service users, carers and or relatives
- Provide information to patients, their Carers and/or relatives on behalf of the team

Key Relationships

Key Working Relationships Internal:

- Clinical Lead for the MDT
- GPs and General practice teams within the PCN
- PCN Clinical Director
- MDT members including but not exhaustive: Community nursing team, Clinical Pharmacists,

Physios, Paramedics, Social Prescribing Link Workers,

Key Working Relationships External:

- GPs from neighbouring PCNs
- Care Home managers
- Service providers
- Social care
- Voluntary services
- Patients/service users
- Carers/relatives

Health and Safety/Risk Management
- The post-holder must comply at all times with the organisation and Practice’s Health and
- Safety policies.
- The post-holder will comply with the Data Protection Act (1984), The General Data Protection
- Regulations (2018) and the Access to Health Records Act (1990).
- The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation.

Equality and Diversity
- The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual

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