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Call Handler

4 months ago

Birmingham, United Kingdom Service Care Full time

Service Care Solutions are currently recruiting for a Band 3 NHS Patient Relations Call Handler to work within the University Hospitals of Birmingham on a 3 month ongoing temporary agency contact.

**Hours**
37.5 hours per week (Monday-Friday)

**Rates**
£12.03 PAYE paid weekly through direct engagement
Subject to Holidays and Pension payments

**Main Duties**
- ** PALS Telephone Helpline support**:

- ** Call Handing duties - dealing with signposting and new enquiries (responsible for both internal and external enquiries)**:

- ** Maintain written and verbal communication with enquirers/ complainants as necessary**:

- ** Assist enquirers with their understanding of the process of making a compliant**:

- **Input and look up data on Trust IT systems in accordance with Trust policy access in order to obtain information**:

- ** Print out contact sheets, complaints packs, travel claim forms and ex-gratia claim forms in order to maintain supplies**:

- **Arrange meetings and appointments as required**:

- ** General administrative support as and when required**

**Benefit of Service Care Solutions**
- ** Excellent pay rates**:

- ** Exceptional referral bonuses**:

- ** Approved supplier to over 400 organizations nationwide**:

- ** Nationwide provider to over 40 different NHS trust & private **organisations**:

- ** Subsidised training/ FREE mandatory training**:

- ** Dedicated and experienced one-to-one consultant support**:

- ** DBS checks provided via online services free of charge**:
Full job spec on request