Technical Administrator
3 weeks ago
Location**:Solihull**
Hours of work**:40 hours per week -09:00 - 18:00**
Reporting to**:Supervisor**
ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.
In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimize and delight our customers - or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimize field service workers, but are still failing to achieve world class service because of the inventory modernization gap. Old inventory management approaches are falling apart at the edge of customer service.
ByBox solves this problem through our unique and advanced technology platforms and smart locks which insure that both the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimize placement of critical parts - so that the parts that matter are in the places that matter in the timeframes that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary SmartLockers, and a reliable network of third party delivery services. ByBox is profitable and has global annual revenues in excess of £70M.
**The Position**
To provide administrative support for the warehouse and assist with customer triage and flashing of parts. To be the go-to person for any customer queries, dealing with escalations and / or special requests whilst working closely with the customer.
**The Person**
Methodical and organised with a high level of productivity. IT literate and a clear communicator both verbal and written. Proactive approach to responding to customer needs and requirement with an ability to prioritise workload.
Sound working knowledge of MS Office and Outlook, previous experience of triage and configuration with a good level of English spelling and grammar.
Adaptable and flexible approach to working who works well as part of a team. Calm under pressure with a ‘can do’.
**Job Types**: Full-time, Permanent
Pay: £27,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
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