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Complaints Handler

4 weeks ago

Bolton, United Kingdom Page Personnel Secretarial & Business Support Full time

The key focus of the role is to handle complaints in line with business standards, carry out compliance administration tasks, drive compliance requirements and analyse risk across the business.

**Client Details**

A market leading client.

**Description**

**Primary Responsibilities**:

- Deliver efficient and high-quality escalated complaint handling, including providing advice to others;
- Completion of supplier audits and checks of processes to assess risk;
- Providing appropriate feedback to stakeholders;
- Ownership of the relevant team mailboxes;
- Completing ad hoc call listening requested to assess compliance standards;
- Ad hoc duties, which can include assisting General Counsel - e.g., gathering information/evidence; and administration tasks and liaising with internal/external stakeholders.

**Profile**

**Skills, Knowledge & Experience**

**Experience**:
**_Essential_**
- High risk/exposure complaint handling.
- In depth compliance checking experience.
- Excellent communication and relationship building skills.

**_Desirable_**
- Experience in a leadership role, with proven experience of successful people and process management.
- B2B Utility complaints and compliance experience.
- Good experience with using Microsoft suite of products to analyse and present data/trends.
- Complaints and/or compliance role experience within a regulated industry.

**_Qualities and Attitude:_**

**_Essential_**
- Driven and passionate about complaints, compliance, risk, people, KPIs and metrics.
- Trustworthy and self-motivated
- Works well in a fast-paced environment and is capable of addressing pressure points effectively.
- Eager to self-learn/improve and ability to self-reflect.
- Attention to detail, problem solver and an optimistic personality, setting the example for others within the team and the business.
- Resilient to changes in approach and strategy.

**Job Offer**
- Working with a reputable business
- Good career progression
- Friendly and reliable team

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