IT Support Team Leader
2 days ago
Cirencester - IT Support Team Leader - Up-to £35k p/a with 10% bonus
Reed are delighted to working in partnership with a leading Cirencester based organisation with their search for IT Service Support Team Leader to join their friendly and supportive team
Do you have a passion for technology and problem solving? Do you have experience leading a small team of people? Do you want to work for a company that will pay for your training and develop you with the business?
If so - this could be the perfect opportunity for you.
What you'll be doing
- 2nd/3rd Line Support - Work on tickets assigned directly to you or escalated by the 1st line support staff.
- Ticket Management - Work with the Service Operations Lead to ensure that the tickets assigned to the Service Desk team are progressed sufficiently to ensure SLA’s are adhered to. Management and prioritisation of the Service Desk teams workload in a timelyprofessional manner, will be essential in a fast-paced environment.
- Work with the ICT Manager and Systems engineers to create and maintain an Internal Service catalogue of ICT services and supported systems.
- Review all ICT work instructions and operational policies to ensure they are relevant and compliant. Where errors, omissions or opportunities for improvement exist, take remedial action to update and publish as appropriate.
- Work with the ICT Systems engineers to introduce systems for the management of the devices used for desktop Client Services to ensure that the estate is maintained to the correct operational levels (includes liaising with 3rd party companies)
- In carrying out your duties, you will be aware of and adhere to the company’s ISO 9001, 27001 responsibilities and any other relevant certified standards at all times
What you'll need
- 2-3 years’ experience of working in a service desk/support service environment, ideally with previous experience in the management of staff.
- Excellent Knowledge of Windows Operating Systems (client and server) to MCSE level
- Exposure to and good working knowledge of Microsoft Azure based services.
- Understanding of and exposure to virtual computing systems specifically Hyper-V and VMware.
- Good Technical Knowledge supporting Hardware - Desktop, Laptops, mobile devices & MFD’s.
- Working knowledge of IP based Networking (TCP/IP, DHCP, DNS) including Wireless LANS
- Knowledge of iOS / OSX / Apple device administration (MAC, iPad, iPhone) would be advantageous.
If you'd like to know more feel free to contact me on. Successful applicants will be contacted within 24 working hours.
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