Research Operations Coordinator

6 months ago

Manchester, United Kingdom Prescient Healthcare Group Full time

**About the Opportunity**

Within our Commercial team, you’ll work closely with the Head of Research Operations to provide high quality research operations support to project teams on all projects involving primary research.

You will be a key member of the project team inputting across all stages of the project, from initial receipt of the RFP to final project wash up and budget reconciliation, enabling those teams to deliver high quality primary market research as effectively and efficiently as possible, whilst maintaining full compliance with all legal, industry and client specific policies, guidelines and contracts.

You’ll work with and contribute to a vibrant, supportive and entrepreneurial team with ambitious plans for growth and a love of what they do.

You’ll also play a key role in ensuring that the Commercial team and overall Prescient organisation feels like a great place to work.

**Key Responsibilities**
- Support the commercial team in developing pitches/proposals for smaller, less complex projects with a primary research component
- Provide guidance on the feasibility of the primary research approach (methodology, sample, timing and any compliance considerations)
- Source quotes from suitable Market Research (MR) supplier(s) and complete costing templates in accordance with agreed scope using the costing principles, including where required client costing spreadsheet
- Manage and co-ordinate all research operations activities on the projects you are aligned to, working with, and drawing on the support of, the Head of Research Operations where needed:

- Attend and actively contribute to project set up meetings
- Identify and commission the most appropriate MR suppliers for projects and manage project briefing and onboarding processes
- Ensure our internal team (including freelancers) and external partners have the appropriate training and certification
- In collaboration with the project team manage all aspects of the fieldwork, including recruitment; management and co-ordination of translations, interview homework and transcriptions; set up of any central locations or external venues; all interview logistics and honoraria management
- Oversee quality control on all recruitment, external moderation, transcribers and other MR suppliers
- Proactively identify any potential challenges associated with research delivery, and where possible develop solutions to effectively manage them
- Oversee and manage compliance on projects including co-ordination of the AE process and compliance quality control in line with Prescient SOPs and client specific process and policies
- Ensure timely and compliant adverse event financial reconciliations upon project completion
- Keep abreast of any changes to the policies and guidelines issued by MR industry bodies such as BHBIA/EphMRA, including reviewing best practice, and keep the internal team updated on these
- Contribute to selected research operations related initiatives designed to enhance the effectiveness and/or efficiency of our primary research delivery, including reviewing best practice, designing new processes and delivering internal team training sessions
- Demonstrate strong client service skills and always communicate professionally with colleagues, clients and suppliers
- Engage actively and positively with all team members, live the Prescient values and support efforts to maintain and enhance its culture

**Required Experience and Skills**
- A positive, can-do attitude and the ability to build excellent relationships with internal and external colleagues
- Excellent project management / organizational and problem-solving skills, including the capacity to prioritise tasks and work under pressure
- Ability and willingness to learn quickly and develop in the role
- Good IT skills, particularly excel and database management capabilities
- Commitment to consistently outstanding customer service.

**What We Offer**
- A competitive package and remuneration linked to performance
- A high-growth, entrepreneurial environment where you can create significant business value and forge your own path
- A platform for accelerated professional development and career growth, with significant levels of responsibility and accountability

**About Prescient Healthcare Group**

Prescient® is a pharma services firm specializing in dynamic decision support and product and portfolio strategy. We partner with our clients to turn science into value by helping them understand the potential of their molecules, shaping their strategic plans and allowing their decision making to be the biggest differentiating factor in the success of their products. When companies partner with Prescient, the molecules in their hands have a greater potential for success than the same science in the hands of their competitors.

Founded in 2007, Prescient is a global firm with a footprint in ten cities across three continents. Our team of nearly 475 experts partners with 27 of the top 30 bi

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