Project Support Officer
2 days ago
**JOB TITLE**: Project Support Officer
**RESPONSIBLE TO**: Head of Operations
**HOURS PER WEEK**: 18.75 - negotiable
**SALARY**: Circa £25K, pro-rata, depending on experience
**Job summary**
- Project support to help the development and smooth running of the Network.
- Produce performance and quality reports within the Network and other Network initiatives.
- Ensure that the Network’s HR processes and procedures are well managed
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Work with the PCN Management Team to improve the quality, cost and effectiveness of the services the PCN offers.
**Key responsibilities & duties**
- Provide routine reports to support the PCN’s Investment & Impact und (IIF) delivery
- Co-ordinate the training and development of clinical/administrative staff
- Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network
- Co-ordinate the recruitment, induction and training of new PCN staff
- Collate feedback / analysis data on behalf of the Network
- Facilitate the workflow processes in relation to the above
- Support the delivery of Network projects/schemes.
- Take notes of meetings and circulate in a timely manner to PMs and Network Leads
- Coordinate annual appraisals for ARRS staff
**Performance management and finance**
- Monitor and check the accuracy of any submissions for Enhanced Services, Contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.
- Routine provision of Investment & Innovation Fund (IIF) KPI reports to enable the Practices and PCN Board monitor performance.
- Provide the Practices with reports and processes to ensure achievement of the IIF KPI targets.
- Support the effective management of the PCN’s physical and financial resources through:
- Ensuring all claims are submitted in good time and payment made and received
- Ensuring the practices allocation of resources if fair and equitable
- Present financial plans, monitoring information and reports to the PCN as required
- Take responsibility for delegated financial management such that the PCN’s Standing Financial Instructions are adhered to when disposing of PCN finances.
**Organisational**
- Ensure that the PCN Board meetings are called at appropriate times and that the meeting is serviced with correct papers and information.
- Ensure that such meetings are recorded and minuted and that the record of these meetings is made available to PCN member practices.
- Provide support for PCN workforce development assisting with the appointment and management of PCN staff.
- Provide support to ARRS Team Leaders in line with PCN objectives.
- Manage the Network’s GP TeamNet portal.
- Assist with contract management where required.
- Play a key role with the PCN Management Team in helping to ensure full engagement of primary care in developing and implementing local system plans.
- Manage bookings and diary to ensure that rooms are available for meetings, clinics etc.
- Manage administration functions as required.
**Development and change**
- Implement agreed service changes and pathways across the PCN.
- In collaboration with the PCN Management Team, work closely with member practices and the commissioner and other networks to develop, support and deliver local improvement programmes aligned to national priorities.
- Develop local initiatives that enable delivery of the PCN’s agenda by working with commissioners and other networks to meet local needs and ensure comprehensive coordination.
**IM&T**
- Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Train & register as an ID checker for NHS smartcard management
**Relationship management & communications**
- Ensure effective communication is maintained within the Network
- Coordinate the management of the PCN website to ensure that it remains up to date
- Under the direction of the PCN Management Team, work collaboratively with other PCNs within LLR and with ELR GP Federation to help ensure the engagement of primary care in developing and implementing local system plans.
- Develop relationships and work closely with other PCNs and system partners.
**Quality**
- Support the maintenance of quality within the PCN:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Work effectively with individuals in other agencies
- Effectively manage own time, workload and resources
**Welfare**
- Organise PCN events, including PLT / educational events
- Work as a flexible member of the PCN providing support to other team members when necessary
- Take an active role in the development and embedding of the P
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