Deputy Head Housekeeper

5 months ago

Salford, United Kingdom The Lowry Hotel Full time

The exciting position of Deputy Head Housekeeper has arisen at the 5* service Lowry Hotel - Manchester’s Iconic Hotel.

As Deputy Head Housekeeper you will work alongside the Executive Head Housekeeper in assisting the management of a busy housekeeping department and maximizing the performance of the team. You will be responsible for supervising the housekeeping and laundry operation across our Iconic hotel. This includes 165 unique bedrooms and 6 suites, and our stunning public areas. The role of Deputy Head Housekeeper is an excellent opportunity to showcase your guest experience and management skills as a key member of the housekeeping team of our 5* Hotel. You will be responsible for assuring the highest standards of cleanliness and presentation across all areas of the hotel with the aim at all times to exceed expectations and ensure total guest satisfaction. Our aim is to create distinctly memorable experiences and so we strive to make every visit an occasion for our guests.

MAIN DUTIES:

- Attend and provide input at Housekeeping meetings. Act on any special instructions and pass on relevant information
- Report anything which may be considered a Health & Safety hazard.
- Perform related duties and special projects, which may be assigned by the Executive Housekeeper.
- Ensure 5* cleaning standards across the hotel
- To ensure that all the standards are met:

- Follow departmental procedures and comply with Company Policies
- Liaise with team members, Supervisors, Managers and guests
- Assist with guest request or queries
- Handle and store chemical as per Health & Safety policy
- Assist in the servicing of public / back of house areas

The role of a Deputy Head Housekeeper is a practical and manual job which includes bending, carrying, standing and pushing/pulling equipment. Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

Benefits include:

- Unique team member discount rate and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.

INDMANAGE

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