Assistant Product

2 weeks ago


Peterborough, United Kingdom CITB Full time

**Job Title**: Assistant Product & Services Co-ordinator
**Salary Range**:£18,862 to £24,342
**Location**:Head Office& some hybrid working - CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY

**Role Purpose**:
The Assistant Product & Services Coordinator will support a Product Team in the end-to-end delivery of CITB products and services. The role holder will work with colleagues across a number of teams to support customer driven products and services that meet the requirements of CITB’s strategic objectives and the needs of industry.

**Key repsonsibilities and accountabilities**

Delivery and performance of products and services
- Support the delivery of products and services by coordinating delivery activity across a variety of teams (internal and external)
- Support the review of delivery against service level agreements
- Assist the finance team in monitoring the financial performance of products and services
- Support the resolution of complaints that are received by or referred to product management

Using data to inform product delivery
- Assist in reviewing data from a variety of sources to help monitor performance and report on delivery
- Supporting the sharing of product data across product management and other teams as appropriate

Managing Relationships
- Develop and maintain relationships with colleagues from a variety of teams across CITB
- Some engagement with customers, partners and stakeholders outside CITB
- Represent CITB at internal and external meetings related to defined work activities

Continually develop product understanding
- Develop and maintain product knowledge and understanding on an ongoing basis

Decision making and Business Impact
- Some limited decision making within set parameters.
- Some business impact on a single product or service.
- Some persuading and influencing skills required internally, with colleagues.

Limited contact externally with suppliers, customers, employers and others engaged with their products and services
- Communication may be commercially confidential or sensitive in nature

**Essential**
- Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
- Ability to develop and maintain relationships with internal (and some external) partners
- Experience in communicating with customers and other key stakeholders
- Ability to clearly convey issues and solutions to colleagues and users
- Strong customer focus
- Self-motivated and able to plan and organise own workload
- Able to work on own initiative where appropriate
- Able to work effectively within a team
- Committed, enthusiastic and professional
- Numerate and computer literate
- Good attention to detail in communications, reports, data and financial aspects
- Ability to interpret, evaluate and disseminate information
- Strong problem solving skills

**Special Conditions/Other Requirements**:
UK travel and occasional overnight stays as required
- Flexible approach to working hours to meet deadlines
- Willingness to switch to different product areas based on business need

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance programme

**Job Types**: Full-time, Permanent

**Salary**: £18,862.00-£24,342.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 1239



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