Customer Services Coordinator
3 weeks ago
Area
Telford
Job type
Permanent
Salary
Circa £23,500
Reference
DE25956
Date added
Tuesday, 12th Mar 2024
This is an excellent opportunity for an experienced Customer Services Coordinator to join a well-established and growing organisation based in Telford on a permanent basis. The customer service Coordinator will have direct contact with clients on a daily basis, ensuring their orders are processed accurately and raising the internal paperwork to pass to manufacturing and logistics.
**Responsibilities and duties will include, but not limited to**:
- Process all orders from one key account.
- Liaise with suppliers to arrange production of goods in the required timeframe.
- Raise purchase orders to cover material requirements.
- Checking of supplier order confirmation to ensure accuracy.
- Daily monitoring of capacity dashboard
- Maintain records of proof of delivery
- Dealing with technical queries
- Managing aftersales process
- Assist existing Customer Service team to include processing of orders, calls to customers and general admin tasks.
**Skills and Experience**
- Proven experience within order processing and sales administration roles.
- Proficient in the use Microsoft Word & Excel and in-house systems
- Excellent Customer Service skills and telephone manner
- The ability to prioritise and organise multiple tasks.
- To build and maintain excellent working relationships.
- Building Products knowledge is advantageous.
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