Key Account Management
1 month ago
**Are you experienced in account management or business development in the energy, technology, carbon or aerospace sector?**
Our client, an energy technology company, is rapidly growing and seeks a Key Account Manager to expand and manage their referral partner program, fostering client growth and ensuring exceptional service.
We're looking for a driven **Key Account Manager** to oversee client engagement and growth through direct sales and key reseller partners. Responsibilities include managing referral partners and clients to drive business growth and maintain product/service quality.
There is the opportunity to grow the role, but initially you will be responsible for:
- Attending marketing & networking events to increase the companies brand presence & attract new referral partners & opportunities.
- Educating new referral partners and clients on products & services and communicating the benefits of becoming a referral partner / client.
- Onboarding new referral partners, providing training and ongoing support to ensure they accurately promote our services and product and help deliver an outstanding client experience.
- Following up with prospective partners/clients and undertake negotiations to close contracts.
- Fostering and maintain working relationships with referral partners and clients and resolving issues to ensure relations are maintained.
- Actively promoting new products & services, including the creation of communications and briefing clients and partners to ensure clients benefit from new offerings.
- Co-ordinating and overseeing referral partner activities, ensuring products and services are accurately represented and sold in line with quality standards.
- Developing and maintain accurate hand over processes to technical teams/managers ensuring hardware is managed efficiently.
- Prepare and present key metrics for e.g, growth, lifetime value, customer satisfaction, acquisition rates and up-sale rates on a monthly/quarterly or annual basis to internal teams for review & action.
- Engage with clients to ensure satisfaction and provide internal feedback for issue resolution.
- Identify and implement new growth opportunities to maximise sales.
**Technical Knowledge & Experience**:
- Degree level educated
- Proven track record in driving growth in similar industry, e.g Energy, Technology, Software Control or Carbon
- Strong negotiation and customer service skills
- Excellent communication skills (both written and verbal)
- Knowledge of energy sector & decarbonisation
- Excellent client service skills
**Requirements**:
- Full-time - Permanent (40 hours per week) - Monday to Friday
- Driving Licence (required)
- Right to Work in United Kingdom (required)
- Prepared to undertake CRB Checks
- Office based in Wells, frequent travel around the UK
**Benefits**:
25 Days annual leave + bank holidays
£50k DOE
Company pension
Sick pay
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