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Ticketing and Team Assistant

5 months ago

Sheffield, United Kingdom Tickets for Good Full time

Tickets for Good operates a closed platform providing free and discounted tickets to people that deserve them - NHS workers, charity workers & volunteers and people affected by the cost of living crisis.

We are currently hiring for a Ticketing and Team Assistant to join our rapidly growing team. This is a fluid role which encompasses elements of customer service, event creation and supporting the executive team with administrative tasks. You will work closely with our UK Operations Director & Ticketing and Operations Manager to ensure the successful delivery of events. This will include; creating events on the platform, working closely with account managers and customer service team to highlight potential issues, sending customer lists to clients and maintaining our internal systems.

In addition, you will provide support to the executive team and team leads with core people management tasks and administrative tasks, helping support the rapid growth of an exciting and fast-moving startup.

You will also be required to assist the team with problem-solving ticketing challenges arising from our 500+ clients across music, theatre, sport, comedy and more.

**Location**:
Remote working, based from home. We have an office based in Sheffield city centre and there will be space to work from the office, this is desirable but not essential.

**Reports to**:
UK Operations Director & Ticketing and Operations Manager

**Salary**:£23,500

**Hours**:
Flexible and can be discussed. Minimum of 3 days per week, our office hours run from 08:00 - 18:00 and we can discuss shift patterns upon acceptance of an offer. There will be an expectation for a couple of hours to be used to provide cover on weekends.

**Overview**:
The Ticket and HR Assistant will work closely with the UK Operations Director as well as the Ticketing and Operations Manager and will support our ticketing operations, ensuring that event listings are created in line with our internal process, supporting the fulfilment of tickets and handling customer data.

In addition, you will provide support to the executive team and team leads with core people management tasks and administrative tasks, helping support the rapid growth of an exciting and fast-moving startup.

You will also be required to assist the team with problem-solving ticketing challenges arising from our 500+ clients across music, theatre, sport, comedy and more.

A confident and organised individual with previous experience working in a startup environment or SME. Who also has a keen interest in attending events.

**Objectives**:
The main objectives for this role are to provide an additional layer of support to the team to ensure the smooth delivery of service.

**Responsibilities**:
The responsibilities for the role can be separated into three areas:
**Ticketing support**
- Coordinate the allocation and distribution of event tickets, in line with data protection policies and clients’ needs.
- Update the CRM according to our processes.
- Maintain accurate records of ticket transactions, including ticket requests, allocations, and distributions
- Resolve ticketing issues under the guidance of our Ticketing & Operations Manager
- Ad-hoc event creation during peak times

**HR Support**
- Support the preparation of interview materials and maintain interview schedules, with attention to detail when coordinating calendars
- Support the team as a whole by helping to organise team socials, ensuring all team members can access complimentary tickets from our clients when available, and support the exec team with administrative tasks on occasion

**Customer Support**
- Provide great customer service to our members by promptly addressing queries, concerns, and requests about tickets and use of our platform during peak times

**Person Specification**

**Education and Qualifications**:
Undergraduate degree or equivalent is desirable but not essential. **Must **have a minimum of 5 GCSE’s A-C including both Maths and English

**Experience**:
Previous work experience within an SME or startup environment is preferred. Ideally within the ticketing/events industry.

**Skills**:
High level communication skills and an excellent manner when dealing with customers, stakeholders and industry colleagues:

- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas in a clear and concise manner
- Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines
- Proficient in Microsoft Office/Google Workspace, CRM and customer service systems (Zendesk/Zoho CRM experience is a plus). However, training will be provided as and when required.

**Personal Attributes**:
A proactive mindset and a positive, diligent and flexible approach to the job role, work colleagues and peers:

- Results-oriented with a strong focus on achieving and exceeding targets
- Strong attention to detail and a commitment to accuracy
- Ability to work independen