Temporary Customer Care Agent
3 weeks ago
**Temporary Customer Care Agent - Part-Time**:
- Job Reference: LZJ/BSI/CUS
- Date Posted: 9 February 2023
- Recruiter: Love Success plc
- Location: City of London, London
- Salary: £12.00 to £12.50 Per Hour
- Sector: Call Centre / Customer Service
- Job Type: Temporary
- Duration: 1 month
- Work Hours: Part Time
**Part-Time Temporary Customer Care Agent**
***
The **working days are Tuesdays' Wednesdays' and Fridays'**. This role is a **1 month** temporary contract.
As a Customer Care Agent, you will touch on every point of the customer journey, from pre-sale through to after-care.
**Key Responsibilities**:
**Customer Service**:
- Represent the brand - function as the voice of the brand, you will always provide an engaging, positive, vibrant, and extraordinary customer experience
- Ensure customer enquiries are dealt with promptly and in line with our service level agreement
- Troubleshoot and resolve customer enquiries, whilst building a rapport with the customer
- Demonstrate conflict management skills and maintain professional composure
- Ownership of any escalated issues and following up with the customer and relevant internal teams to ensure a fast resolution
**Personal Specifications**:
- **Experience working in a customer-facing role**, you will know what it takes to deliver first-class customer service
- Natural communicator with extremely strong oral and written communication skills
- Strong attention to detail
- Resilient in the face of tight deadlines and comfortable managing multiple tasks
- Well-practised at using your initiative
- Experience with Zendesk is preferred but not essential
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