Customer Care Agent

2 weeks ago

London, United Kingdom ConnectCo Limited Full time

We are seeking a highly motivated and customer-focused Customer Care Agent to join our growing support team. In this role, you will play a critical role in providing exceptional customer service and support to our clients.

Responsibilities:

  • Responding to customer inquiries via phone, email, and chat, and providing accurate and timely resolutions to customer issues.
  • Gathering and documenting customer feedback, and making recommendations for improving customer experience.
  • Collaborating with cross-functional teams, such as product management and development, to resolve customer issues and ensure customer satisfaction.
  • Maintaining up-to-date knowledge of company products, services, and policies, and providing accurate information to customers.
  • Building and maintaining positive and professional relationships with customers, and ensuring a high level of customer retention.
  • Participating in training and development opportunities to enhance customer service skills and knowledge.

Qualifications:

  • 1+ years of experience in customer service, with a strong track record of delivering excellent customer experiences.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers and cross-functional teams.
  • Strong problem-solving skills, with the ability to resolve customer issues in a timely and effective manner.
  • A positive and professional attitude, with a commitment to delivering excellent customer service and support.
  • A self-starter with the ability to work independently, as well as collaborate effectively within a team environment.

If you are a customer-focused and results-driven Customer Care Agent with a passion for delivering exceptional customer experiences, we would love to hear from you Apply today to join our team and help us provide top-notch customer service to our clients

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