Facilities Management Senior Regional Lead

2 weeks ago

Leeds, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 276620**Salary**:

- £41,782 - £44,932**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Estates
- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LeedsAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further

**Job description**:
As the Facilities Management Senior Lead, you will lead the facilities management team within the Workplace Operations Yorkshire Regional Team. You will have day to day accountability and responsibility for all FM related requirements in the high-profile Government Hub of Leeds (Wellington Place) and the Regions Specialist Sites in Leeds and Bradford. You will also be expected to provide support to Other Governmental Department Departments (OGD’s) sites based in both Hull and Sheffield.

You will ensure delivery of an excellent facilities management service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.

**Person specification**:
**Here are some of the things you'll be responsible for as our Facilities Management Senior Regional Lead**:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services at the local level including: Support Services (access control, mail, FF&E, utilities), Project Delivery (projects including Workplace Improvement Programme and office closures), CDIO (IT service delivery) and With Estates Transformation (testing and commissioning of new facilities)
- Manage customer feedback and Level 2 complaints
- Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
- Assure hard and soft FM supplier and landlord performance
- Plan, approve and deliver Minor New Works within budget
- Ensure seamless close out of day-today issues and provide emergency call-out to coordinate problem resolution

For a full breakdown of the role, please refer to the role profile attached at the bottom of the advert.

**Person Specification**

**Essential Criteria**:

- Substantial previous experience within a facilities management / contract management function
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Experience in Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s

**Essential Qualifications**:
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.

**National Security Vetting**:
**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Government Property Profession Skill 1 - Property Professional Expertise For GPP Competency framework please follow link below: GPP Competency Framework - Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for fur

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