Incident Management Specialist
3 weeks ago
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
Incident Management Specialist (Hybrid, London / Cambridge)
1 year Fixed Term Employment
This role will be instrumental in developing and implementing an all-hazards incident management framework across AVEVA, working with stakeholders from across the business to enhance AVEVA’s preparedness and response capability to disruptive events.
**Responsibilities**:
- Develop, implement and maintain centralised incident management processes, tools, templates and plans
- Test incident management processes and communication internally as well as working with Scheider Electric to align and coordinate effectively
- Support the Head of Group Crisis Management in developing and delivering all hazards incident management training programme
- Collaborate cross-departmentally to develop function and team specific incident response plans.
- Collaborate with AVEVA cybersecurity to build 24/7 all-hazards incident reporting, triage and initial response capability
- Manage AVEVA Incident Management Team membership
- Conduct scheduled communication tests to ensure the activation and escalation process works
- Provide response support to the team where required.
Essential experience and skills:
- All-hazards Incident management and response experience
- All-hazards incident planning experience
- Experience designing and delivering all-hazards incident management training and exercises
- Experience using employee notification systems
- Ability to understand and produce high quality reporting and analysis.
- Excellent and demonstrable written and verbal communications skills.
- Excellent interpersonal and organisational skills, and a high degree of diplomacy.
- Be able to effectively prioritise, manage competing deadlines, and respond to changing priorities.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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