Incident Manager

3 weeks ago

London, United Kingdom Morgan Philips Executive Search Full time
Incident Manager within Trading / Financial Services. My client, a blue-chip name in the Capital Markets sector, needs to hire 4 Incident Managers to oversee the introduction and Service Delivery/Service Management of a new trading platform. Applicants must come from the Financial Services sector, ideally Trading / Front Office, with a deep specialisation in Incident Management and Service Management. Contracts will be issued in 6 monthly terms, Inside IR35. You must be prepared to work in the City office 3 times per week.

Skills set and Core Competencies Required for the Incident Manager:
  • A good understanding of risk and control
  • Strong problem solving and decision making
  • Ability to coordinate and influence teams to ensure they are directly involved in Incident and Problem process
  • Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management
  • Reporting skills to convey key events and actions points
  • Tracking and management of key actions to endure agreed outcomes and objectives are met
  • Experience in developing and presenting problem management metrics
  • Hands-on experience of using ITSM tools
Required Knowledge and Level of Experience
  • Solid understanding of ITIL
  • Significant experience in performing at least one of the key ITIL disciplines
  • Trading background or similar where technology is a business critical requirement

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 20 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

  • Incident Manager

    2 weeks ago

    London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very...

  • Incident Manager

    2 weeks ago

    London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very...

  • Major Incident Manager

    2 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 weeks ago

    London, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Incident Manager

    2 weeks ago

    Greater London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMandatory Skills - Jira, APM and Automation tools knowledge.Working very closely...

  • Incident Manager

    2 weeks ago

    Greater London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMandatory Skills - Jira, APM and Automation tools knowledge.Working very closely...

  • Incident Manager

    2 weeks ago

    Greater London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMandatory Skills - Jira, APM and Automation tools knowledge.Working very closely...

  • Incident Manager

    2 weeks ago

    Greater London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMandatory Skills - Jira, APM and Automation tools knowledge.Working very closely...

  • Incident Manager

    2 weeks ago

    Greater London, United Kingdom HCLTech Full time

    HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very...

  • Major Incident Manager

    2 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview:​Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Major Incident Manager

    2 weeks ago

    London Area, United Kingdom Sportingtech Full time

    Job Overview: ​ Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management...

  • Senior Incident Manager

    5 days ago

    London, United Kingdom Computappoint Full time

    Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity. Also, they are accelerating...

  • Senior Incident Manager

    5 days ago

    London, United Kingdom Computappoint Full time

    Senior Incident ManagerHybrid – 3 days per week onsiteLondon, W1S 1FEThe ClientThis is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity. Also, they are accelerating their...

  • Senior Incident Manager

    5 days ago

    London, United Kingdom Computappoint Full time

    Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and prosperity. Also, they are accelerating...

  • Incident Lead

    14 hours ago

    London, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. **About the...

  • Incident Lead

    3 weeks ago

    London, Greater London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamThe incident,...

  • Incident Lead

    5 days ago

    London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10% Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...