Helpdesk Advisor

4 weeks ago

St Ives, United Kingdom Bowella Recruit Full time

Helpdesk Advisor

St Ives, Cambridgeshire

Office Based (Non Remote or Hybrid)

£22,000-£23,000 dependent on experience

**Key Responsibilities**
- Ensuring all client instructions are logged
- Allocation of jobs to engineers and sub-contractors
- Recording all communication and arrangements on our in house system along with client portals
- Chasing for updates and paperwork
- Communication with colleagues/team - keeping them informed of client changes/requirements
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
- Recording of daily conference calls with engineers

**Necessary Skills Essential**
- Proven ability to accurately follow procedures
- Flexible and adaptable at any given moment, and able to work to timescales
- Ability to work under pressure with a can do attitude
- Organised with effective time management and ability to multitask
- Work well as part of a team
- Previous administration experience for at least 1 year

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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