Northern Scotland Service Leader

1 month ago

Inverness, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 345567**Salary**:

- £69,869 - £77,740**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- InvernessAbout the job

**Job summary**:
The Northern Scotland Service Leader** **role is a fantastic opportunity to make a real difference in people’s lives, through the power of work. Delivering through the geographically vast area of the Scottish Highlands and Islands; from Shetland to Inverness, from Buckie to Isle of Skye.

You’ll be at the heart of delivering on the UK Governments employment ambitions. Leading and inspiring dedicated teams of multi-disciplinary professionals to improve opportunities for all through work and tackle poverty by maximising employment. Ultimately delivering a high-quality welfare system that leaves no one behind. To achieve this, you will need to engage and influence, at senior levels, the wider UK Government, Scottish Government and Scottish Local Authorities.

Equally as important, you will lead Scotland’s Capability Team and Visiting Service. The Capability Team ensures all of Scotland 3,000 strong workforce have the right knowledge and skills to deliver for our customers. While the Visiting Service supports our most vulnerable customers across every region in Scotland, ensuring no one is left behind.

**Job description**:

- Lead the geographically vast Northern District of 180 staff across 12 job centres, using full range of levers to drive the delivery of a high-quality welfare system.
- Accountable for the quality, performance and leadership of multi-disciplinary teams including over 60 Visiting Officers as part of Scotland’s Visiting Service, Scotland’s Capability Team and Northern’s Job Centre and Employer & Partnership Teams.
- Lead our Employer and Partnership Strategy focused on bringing the concurrent powers of the UK Government and Scottish Government to bear on our labour market to improve opportunities for all, through work.
- An active member of the Scotland Senior Leadership Team. Including driving forward the DWP priorities, transforming and modernising our services, visible senior leadership, developing the strategic narrative, and owning communications with clarity and conviction.
- Build effective relationships with internal and external stakeholders, at Director level, to influence and drive forward DWP strategic priorities.
- As a Senior Leader, you will role model DWP values and behaviours to create an environment that is inclusive, where people can be their best.

The above covers the main duties and requirements of the Northern Scotland Service Leader role. This job description is not exhaustive and may change over time depending on Departmental priorities.

Travel will also be required across Scotland, as part of the leading both Scotland Capability Team and Visiting Service, as well as being a part of Scotland Senior Leadership Team.

**Person specification**:

- You’ll be a proven senior leader, able to lead teams across multiple locations, disciplines and grades through complex and challenging work by building high performance and a positive work culture.
- You’ll have strong experience of delivering a high quality, cost-effective service. Using a fully array of data and insight to drive continuous improvement.
- You’ll be able to develop and articulate a strong strategic vision which engages people and provides clear directions, to deliver against DWP priorities.
- You’ll have strong leadership experience of delivering exception customer service and outcomes through the teams you lead.
- You’ll have strong experience of working collaboratively with key stakeholders, both internally and externally, at senior levels to influence and gain commitment to DWP priorities.
- You’ll be experienced in leading and managing organisational change, at senior levels. Providing coaching and leadership interventions to develop the leaders in your teams.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Presentation question at Interview.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Location**

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

**Hybrid Working**

This job role may be suitable for hybrid working, which i

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