Collections Sales Agent

3 weeks ago

Denton, United Kingdom The Curve Group Full time

**Collections Sales Agent - Manchester**

Our client is the leading provider of debt recovery services for the private parking sector in the country. They are proud to be part of a larger enforcement agency specialising in debt recovery, which was set up in 1977.

The business is based around people; they support parking operators with specialist teams and focus on training their professional collection agents to the highest standards.

With a firm but fair approach, they help educate and inform motorists that parking charges are legitimate. And they assist them in avoiding any further charges or unnecessary costly court proceedings.

**Purpose of the role**:

- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment.
- Delivering or developing your skills with multi-channel communication.
- Day to day handling of mutli-channel communication.

**Is this you?**
- Looking for that opportunity with an industry leading business to build a career **Previous experience within an internal sales or collections role is preferable**:

- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative

**Other information**
- Basic Salary of £21,700 with OTE of £28K and realistic earnings of £32K
- 37.5 hours a week on a rota between 8.30am and 7pm Monday-Friday (with an occasional Saturday morning shift)
- Full-Time permanent position
- Extensive training and development programme
- **Please note**_, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings. The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made._

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you live within a 45-minute commute of Denton, East Manchester?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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