Call Centre Agent

**Job Title: Call Centre Agent**

**Location: Denton (Tameside)**

**Salary: OTE £28,000 - £32,000**

**The Role**
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact center environment.
- Delivering or developing your skills with multi-channel communication.
- Day to day handling of multi channel communication.

**The Company**

They are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years.

**The Salary and Benefits Package**
- Basic Salary of £20,500 with OTE of £28k and realistic earnings of £32K
- 37.5 hours a week on a rota between 8.30am and 7pm
- Full-Time permanent position
- Extensive training and development programme
- Looking for that opportunity with an industry leading business to build a career
- Previous experience within an internal sales or collections role
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative

**The Application Process