Shift Booking Advisor

5 months ago

Worcestershire, United Kingdom NHS Professionals Full time

**About The Role**

***

**Do you have warm and friendly personality?**

**Would you like to support the NHS by helping us fill bank shifts?**

**If you have experience of planning rota's or working in a fast paced customer focussed role, join us as a Shift Coordinator / Shift Booking Advisor and you'll be helping to make sure hospital wards have safe staffing levels allowing the best quality standard of care to be delivered.**

**Location: Based at Worcestershire Acute Hospitals NHS Trust,**
**Charles Hastings Way, Worcester, WR5 1DD**

**37.5 hours per week covering 8am - 8pm on a rota basis, Monday - Friday /**
**Office working will be required**

**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

**Responsibilities**:

- Matching Bank Members to appropriate shifts available in Trusts.Making a high number of outbound calls to contact Bank Members to fill available shifts and confirm future availability.
-Building up close working relationships and rapport with bank members and colleagues.
-Administration of the shift booking processes.
-Provide future shift details and promote self-service where appropriate.
-Liaise with NHSP Client teams at the Trust to understand any changes.
-Take inbound calls from Bank Members and provide a first rate service.
-Identify any issues preventing Bank Members from working and liaise with internal teams to resolve issues.
- Ensure outcomes of all calls are noted in the relevant internal systems to ensure a high level of service is maintained.

***
- Demonstrable experience of working in a customer orientated environment
- Experience engaging with customers via phone or face to face
- Experience working in a busy customer service environment
- The ability to quickly build effective relationships and work as part of a team
- The ability to build rapport quickly and effectively
- Flexible in their approach, adaptable to changing business needs
- The ability to manage time effectively and prioritise workload
- A systematic approach to work
- Excellent attention to detail and the ability to work under your own initiative
- Experience of dealing with customer complaints
- Proficiency in Microsoft Word and Excel

**About Us**

***

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.

Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey**, helping and supporting you to be the best you can be through learning, development and personal growth.

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

  • Telesales Advisor

    1 month ago

    Marlbrook, Worcestershire, United Kingdom Aaron Wallis Sales Recruitment Full time €28,000

    Sales Advisor Salary: £28,000 basic with a £40,000 OTE Location: Bromsgrove We seek an experienced and driven SaaS Sales Advisor. This role is crucial in expanding our client base by engaging with pre-qualified leads, booking demos of the latest HR recruitment technology, and driving business growth. In Return, You Will Receive: A basic salary of up...

  • Christmas Customer Advisor

    5 months ago

    Worcestershire, United Kingdom Boots Full time

    Summary Job Reference: - 219949BR Worcester, High Street Fixed Term We are now recruiting Christmas Customer Advisors for our Worcester, High Street store. Shift patterns may appear below Available shift patterns: Monday to Friday 10:00am - 3:30pm Saturday and Sunday 10:00am - 3:30pm **Christmas Customer Advisor** Joining us as a Christmas Customer...

  • Health & Safety Trainer and Advisor (Permanent)

    2 weeks ago

    Wychavon, Worcestershire, United Kingdom 365 Resourcing Full time

    Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. Due to increased workload within the department, our client now has a requirement for a Health & Safety Trainer and...

  • Health and Safety Trainer and Advisor

    2 weeks ago

    Wychavon, Worcestershire, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Health and Safety Trainer and Advisor Worcester, Manufacturing and Engineering Competative basic, 25 days holiday plus Bank Holidays ,8% Company Contribution Pension, Private Health Care, Bike2Work Scheme, 4x Death in Service, Free uniform and parking Subsidised Restaurant on site Step into an Exciting Role in Health & Safety Training! Are you passionate...

  • Locum Locum Anatomical Pathology Technician

    2 weeks ago

    Worcester, Worcestershire, United Kingdom Cromwell Medical Staffing Full time €30

    Cromwell Medical Staffing is a leading healthcare agency dedicated to our candidates and clients across England. As an established name in the industry, we have a variety of shifts available across a range of clients. By joining us you will get access to your own dedicated consultant and compliance team, competitive pay rates, full autonomy to manage your...

  • Senior Payroll Administrator

    4 months ago

    Worcestershire, United Kingdom Resource group Full time

    We are looking for a **Senior Payroll Administrator** to ensure the weekly and monthly payrolls allocated are completed by the payroll team on time and to a high level of accuracy. This position will report to the Senior Payroll Manager directly. **Conditions** We offer a dynamic and interesting working environment in modern offices at our headquarters in...

  • Locum Anatomical Pathology Technician

    2 weeks ago

    Worcester, Worcestershire, United Kingdom Cromwell Medical Staffing Full time €30

    About Us Cromwell Medical Staffing is a leading healthcare agency dedicated to our candidates and clients across England. As an established name in the industry, we have a variety of shifts available across a range of clients. By joining us you will get access to your own dedicated consultant and compliance team, competitive pay rates, full autonomy to...

  • Registrar - Full time

    1 month ago

    Worcester, Worcestershire, United Kingdom NHS Professionals Full time €77

    Doctors Direct* have an exciting opportunity for an ST4 Registrar to work with us at *Worcestershire Acute Hospitals NHS Trust* in *A&E* The applicant will provide specialist respiratory input for acute respiratory admissions to ensure the highest quality care and optimum effectiveness. The applicant will also provide care to general medical patients and...

  • Registrar - Full time

    1 month ago

    Worcester, Worcestershire, United Kingdom NHS Professionals Full time €77

    Doctors Direct* have an exciting opportunity for an ST4 Registrar to work with us at *Worcestershire Acute Hospitals NHS Trust* in *A&E* The applicant will provide specialist respiratory input for acute respiratory admissions to ensure the highest quality care and optimum effectiveness. The applicant will also provide care to general medical patients and...

  • Maintenance Engineer

    2 weeks ago

    Wilden, Worcestershire, United Kingdom CV-Library Full time

    Maintenance Engineer Kidderminster – 40 hours per week £45,100 Weekend Days Saturday and Sunday either 6am-6pm or 7am-7pm + two 8 hour shifts Wednesday and Thursday = 38 hours a week  I am recruiting for globally recognised Business who supply products worldwide and manufacture out of a state of the art Factory with over 350 people on...

  • Health & Safety Specialist Trainer (Permanent)

    2 weeks ago

    Wychavon, Worcestershire, United Kingdom 365 Resourcing Full time

    Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. Due to increased workload within the department, our client now has a requirement for a Health & Safety Trainer and...

  • Health & Safety Specialist Trainer (Permanent)

    2 weeks ago

    Wychavon, Worcestershire, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Health and Safety Trainer and Advisor Worcester, Manufacturing and Engineering Competative basic, 25 days holiday plus Bank Holidays ,8% Company Contribution Pension, Private Health Care, Bike2Work Scheme, 4x Death in Service, Free uniform and parking Subsidised Restaurant on site Step into an Exciting Role in Health & Safety Training! We're...

  • Finance Operations Officer

    2 weeks ago

    Bromsgrove, Worcestershire, United Kingdom AFH Wealth Management Full time

    Finance Operations Administrator A fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms. The role will require you to perform a range of tasks within the Finance Operations Team to ensure that any requests are dealt with in an accurate and efficient manner in accordance with the Company’s...

  • Warehouse Operative with FLT/Counterbalance/Bendi Licence

    1 week ago

    Whittington, Worcestershire, United Kingdom Jark PLC Full time

    Job Summary:We are seeking a skilled Warehouse Operative with FLT/Counterbalance/Bendi Licence to join our team at Jark PLC. As a key member of our warehouse team, you will be responsible for delivering materials to machine operators, replenishing racking with incoming stock, and handling incoming and outgoing deliveries.Key Responsibilities:• Delivering...

  • FLT Counterbalance/Bendi Role

    2 days ago

    Whittington, Worcestershire, United Kingdom Jark PLC Full time

    Due to the exciting growth of the business our Client in Pershore is looking for a Warehouse Operative with FLT/Counterbalance/Bendi Licence!Role:· Delivering materials to machine Operators with minimal downtime.· Replenishing racking with incoming stock & returned stock.· Handling incoming and outgoing deliveries to customers and from suppliers,...

  • FLT Counterbalance/Bendi Role

    2 weeks ago

    Whittington, Worcestershire, United Kingdom CV-Library Full time

    Due to the exciting growth of the business our Client in Pershore is looking for a Warehouse Operative with FLT/Counterbalance/Bendi Licence! Role: · Delivering materials to machine Operators with minimal downtime. · Replenishing racking with incoming stock & returned stock. · Handling incoming and outgoing deliveries to customers and...

  • Maintenance Engineer

    2 weeks ago

    Wilden, Worcestershire, United Kingdom CV-Library Full time

    Maintenance Engineer Kidderminster  Permanent Afternoons Monday - Friday 2pm-10pm Paid 37.5 hours  £41,511 I am recruiting for globally recognised Business who supply products worldwide and manufacture out of a state of the art Factory with over 350 people on site. This is a really clean environment with amazing training (chance to travel...

  • Hr Advisor

    2 weeks ago

    Bromsgrove, Worcestershire, United Kingdom Brite Recruitment Full time €35,000

    HR ADVISER BROMSGROVE, HYBRID £A reputable manufacturing organisation is looking for a HR Adviser to join their team. You will provide proactive and efficient HR support to the business, including ER case management, performance management, delivering training, handling HR admin tasks, managing various leave types, and assisting with payroll. This role...

  • Maintenance Engineer

    2 weeks ago

    Wilden, Worcestershire, United Kingdom CV-Library Full time

    Maintenance Engineer Kidderminster  Permanent Night - 5 nights Sunday 21:00 – 06:00 & Mon, Tue, Wed, Thur 22:00 – 06:00 Paid 38.5hrs. £53,273! I am recruiting for globally recognised Business who supply products worldwide and manufacture out of a state of the art Factory with over 350 people on site. This is a really clean...

  • Bendi FLT Driver

    1 day ago

    Pershore, Worcestershire, United Kingdom Jark - Worcester Full time

    Warehouse Operative Jark are recruiting several warehouse operatives for a company that laminates, printed and plain flexible solutions to the retail and food service sectors. Due to the exciting growth of the business we are looking for a full time skilled warehouse operative to join our team. Role: Delivering materials to machine Operators with minimal...