Bank Retail Assistant

7 months ago

Hereford, United Kingdom St Michael's Hospice Full time

**About Us**

St Michael's Hospice is nestled in the stunning Herefordshire countryside, in a state-of-the-art facility. We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We have a Life Assurance, and we offer a superb working environment and facilities, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea & coffee, a friendly & welcoming work environment, 30 days annual leave, plus bank holidays.

We are one of the top 100 best not for profit organisations to work for and have been caring to make a difference, to patients living with a terminal illness and their families, across Herefordshire and beyond for nearly 40 years.

**About the job**

As one of our Bank Retail Assistants, you will undertake a range of retail activities to ensure efficient trading and to maximise income and profit. You will deliver and implement a high standard of customer service at all times, liaising with retail staff on-site including drivers and volunteers.

To be successful you will need to be customer focused, reliable, able to work well within a team with a personable and friendly approach.

You will be covering staff annual leave, sickness and additional cover when business demands. Hours will be given on an as-and-when required basis. Availability needed from Monday to Sunday.

As well as joining an enthusiastic friendly and committed team we offer a competitive salary and benefits package including a generous pension, discounts with local suppliers and support for ongoing personal development.

**Job Title**:Bank Retail Shop Assistant

**Spinal Point Range**: 4

**Hours**:Various Hours

**Department**: Retail

**Location**: Retail sites across Herefordshire

**Reports to**:Retail Manager

**Job Purpose**: To undertake a range of retail activities to ensure efficient trading and to maximise income and profit.

**Responsibility Areas**:
**Retail Trading**
- Maximise sales opportunities in order that financial targets on income and expenditure are reached.
- Deliver and implement a high standard of customer service at all times.
- Merchandise sales areas to increase income potential depending on season.
- Accept and sort donated goods to ensure full income potential is achieved.
- Ensure that the relevant information is captured for the Retail Gift Aid scheme in order to maximise income potential.
- Price items in accordance with Retail Policy.
- Comply with all financial procedures with regard to daily cash handling.
- Accept and verify the delivery and stock-taking of all new bought-in goods.
- Ensure that all Hospice retail policies and procedures are followed.

**Communication**
- Liaise with retail staff on site including drivers and volunteers.
- Provide training to staff and volunteers with guidance.
- Ensure that hospice safeguarding procedures are followed.
- Recruit new volunteers from customer base.
- Communicate with general public regarding collections and deliveries in a sensitive manner especially following bereavement.
- Attend regular volunteer meetings.

**Legislative Compliance**
- Ensure compliance with all Hospice H&S policies and procedures.
- Ensure compliance with all relevant Trading Standards.
- Ensure that GDPR is adhered to in all areas.
- Participate in regular Fire and H&S checks.

**Recycling & Waste Management**
- Identify and sort recycling to provide maximum income from this source.
- Ensure safe waste management procedures are adhered to.

**Property Maintenance**
- Monitor and communicate any maintenance issues to Retail Manager.
- Attend out of hour’s emergency call outs when necessary
- third key holder.
- Ensure that all equipment is safe to use.
- Administer the rules of good housekeeping in all areas.

**Job Types**: Permanent, Zero hours contract

Pay: £12.00 per hour

Expected hours: 1 per week

**Benefits**:

- Bereavement leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

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