Workplace Cctv Operator

4 months ago

London, United Kingdom Mitie Full time

**Workplace CCTV Operator - Greater London**:
**Monday to Friday 60 Hours**:
**£16.50/hour**:
Are you looking for a role where you can put your keen eye for detail, and passion for security and customer service to use? Do you want to join a high performing front of house team where your role will require you to be customer facing with a focus on building and colleague safety? Do you have a background in providing elite security and customer service across high end hospitality or corporate workplaces? If so, this role could be for you

**Job Overview**:
The ultimate goal of the Workplace CCTV Operative is to keep the Client's people, property and assets safe, by monitoring the CCTV cameras to identify, prevent and manage incidents. To be an active and contributing member of the Workplace front of house team, ready to step in and support any area at any time.

**Main Duties**:

- Operate under a “Keep the property and building users safe” mindset
- To always conduct oneself in a warm, professional and engaging manner whilst ensuring the area remains secure at all times
- To protect the customer's property, people, and assets
- Operate and monitor CCTV screens
- To be highly visible, always available and the “go to” person for queries from clients and colleagues
- To be immaculately groomed, approachable, and helpful at all times
- To deliver a 5* hotel concierge style experience at all times
- Provide support to the wider service team as and when required, such as working in Reception
- Support the setup of meeting rooms and event spaces
- Incident reporting
- Access control and associated tasks, such as updating / removing access for building users and contractors
- Car park / locker / bicycle storage management and auditing
- Support onsite facilities inspections, floor walks and service audits
- Proactively log work orders
- Ensure communication and follow-up on any problems
- Administrative tasks and ad hoc reporting (eg Occupancy and leavers reports, fire bag audits etc)
- Respond to and coordinate First Aid or Security incidents
- Comply with legal obligations and safety requirements of the role
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
- Be a champion for diversity and inclusion on site

**What we are looking for**:

- Minimum 2 years' of comparable role experience in high end hotels, members clubs, corporate workplaces, or tourism and hospitality
- Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
- SIA and CCTV certification
- Immaculate grooming, personal presentation and sense of style
- Comfortable with wearable and mobile tech (radios, headsets, tablets)
- Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
- Must be highly proficient in Outlook, Word, Teams, and Chrome
- Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
- Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

**Start Date: ASAP

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