Head of Retail

3 days ago

St Helens, United Kingdom WILLOWBROOK HOSPICE Full time

JOB SUMMARY The post holder will have overall responsibility for managing the Trading Company plus the financial and operating performance of the Trading Company. The day-to-day role is focused specifically on our retail portfolio (except The Living Well) including our Sutton Warehouse and our drivers. This post will be paid at the Willowbrook Pay Scale of RE; £33,706 - £40,588 p.a. The postholder will work in close liaison with the Executive Corporate Director, taking the lead on developing and implementing an effective Trading Company strategy to sustain and grow the company income.

They will have direct line-management responsibility for the Assistant Head of Retail and The Living Well (Band 5 (RD). This role covers the responsibility for the Living Well income of Shop, Café, Marquee, Room Bookings and includes eBay. The post holder will work flexibly to meet the needs of the service and to build effective relationships with all other hospice managers. It is expected of the manager to explore innovative new ways of generating trading income as part of the vision for the company in meeting its obligations to Willowbrook Hospice.

These plans will always be discussed with the Executive Corporate Director with approval sought from the Trading Company Directors via an appropriate business case. Alongside management colleagues, the Head of Retail will have a shared responsibility to not only represent and highlight the work of the hospice in a positive manner but also to develop, enhance and improve the growth and development of hospice retail income. SPECIFIC DUTIES & RESPONSIBILITIES Retail Portfolio Develop and grow trading activities, generating regular income in line with annual budget target setting. In liaison with the Executive Management Team and the nominated Health and Safety representative, ensure services and utilities are available and are used correctly to comply with Health & Safety regulations.

Ensure that staff time is managed as cost effectively as possible, enlisting the support of volunteers whenever possible. Regularly monitor, measure against agreed targets and report on the performance of the retail portfolio, ensuring that any required timely remedial action identified is taken. Undertake regular reviews of the Retail portfolio to ensure that they are cost effective. Ensure, through regular supervision, that the Trading Companys vehicles are appropriate, maintained and consistently roadworthy with all legal documentation in place.

Organise and arrange for repairs and regular servicing. Ensure within new and existing shops that shop supervisors and volunteers are fully trained to ensure: (a) all donated goods are respected (a) best prices are attained for donated goods (b) sales revenue is maximised with regard to stock and space management (c) circulation of goods/stock to achieve the best income (d) safeguarding of stock security (e) recycle all waste goods effectively, to generate further income for the organisation Ensure that all existing volunteers are trained to the required standard in all respects, particularly in relation to Health & Safety and Customer Service. GIFT AID Ensure that all staff are trained in understanding the purpose and implementing the process for maximising Gift Aid income. Keep accurate records of Gift Aid payments and prepare information for tax claims Ensure all paper and computer database records are accurate and comply with the Data Protection Act Keep up to date with any relevant legislation MANAGEMENT Implement appropriate actions to always comply with current legislation relating to Trading Company and charitable giving.

Liaise with other hospices to keep abreast of new Trading Company initiatives and promote best practice. Take on the role of the Company Secretary of the Trading Company. Attend Trustee and sub-group meetings as requested by the EMT, providing timely update reports as required. Be a member of the Management Team, attending meetings as necessary and take rotational responsibility as Out of Hours Duty Manager for the organisation.

Oversee the recruitment and management of staff within agreed staffing levels and budget constraints. Ensure that staff responsibilities and duties are consistently performed at an appropriate level. Conduct appraisals and probationary reviews / performance reviews involving all staff within the Trading Company. Authorise and present and appropriate staff expense claims.

Take responsibility for the completion of appropriate records of staff attendance for payroll, absence, annual leave and any performance-related issues in accordance with hospice policy and agreed timeframes. Work with the finance manager to create appropriate annual budgets for income and expenditure for subsequent approval by the Board of Trustees. Manage the Trading company expenditure budget, seeking to maximise income against expenditure. Hold regular staff meetings and maintain effective communication with all staff on Willowb

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